How To Reach a News Editor's Desk In 2021
By News Generation Directors Emma Elsworthy and Gemma Francis
In the daily battle for attention that PRs face, many crucial client stories or campaigns can end up never even being seen by the news editors so pivotal to their success. Over the past 15 months, we’ve seen the news agenda go from difficult to downright virtually impossible to contend with.
However, there are some really easy steps to follow to increase the chances of cutting through the noise and getting that all important features editor to take note of your campaign. So, in no particular order:
Smack them in the face with visual assets
Strong visual assets are essential these days and will go a long way to grabbing attention and carrying something into publication. So, if you have strong images / video then put them at the top of your email / message - do not bury them at the bottom and certainly not in an attachment.
All hacks are a sucker for a pun
This is a universal truth, even if they wouldn't dare use a cheap pun in their lofty publication. It will grab their attention, might make them chuckle, and will give them an idea of how to frame / headline the piece. Remember that a good top line with clever wordplay is very often enough to carry a weak story over the line. Make sure your story is as visible as possible in the first two or three lines of copy and include something that will stand out in the subject line of your email.
Put a face to a story
A story that starts 'Man/woman tells how ..." will always beat a story that starts "Company tells how ..." People just love reading about other people and can relate to it. So, if you can 'humanise' your story with an actual person or case study it stands a much better chance.
Drop the branding
We don’t mean altogether, but certainly don’t have branding, logos, and name checks in the first few pars of copy – as that’ll be a turn off straight away. Tell your story first, and then drop your branding in a little lower down – we usually say line five or six, as by that point, editors genuinely want to know where the good story came from.
Don't underestimate the trivial
If something seemingly innocuous sparks a heated debate / banter in the office (or over group chat) then it is probably the starting point of a story. Sometimes a story is simply a talking point, nothing more. And if it can be tied to your brand, then all the better. The most basic example of this is - 'Making a cup of tea - milk or teabag in first?'. Trivial, but always gets people talking.
Go direct if you can
Contrary to popular belief, many journalists are very polite and will respond to a direct approach; it makes them feel special and they are more likely to respond. Whereas if the journo can see they are one of 50 email addresses or a BCC, it's easy to ignore. A personal email which says "Hi, I notice your website / agency / publication does lots of stories on X so I thought this one would work really well for you" is much more likely to get a response.
Use social media
Press releases aren’t the only way to reach publications - most journalists spend their entire working day on social media, and in particular Twitter ... so reach them where they hang out. In addition, all journalists will follow others in their field on social media. If you can't grab the attention of the Consumer Editor of the Sun, you can be guaranteed they will be following the Twitter accounts of all sorts of specialist reporters on smaller publications. So, target the smaller publications and wait for the bigger ones to pick up the story. Or start off in a local paper - it will eventually find its way up the journalistic food chain if it's good enough.
Know your news
It pays to keep abreast of the current news agenda, read the papers, surf the sites, and understand what people are talking about right now. Not only does this help in brainstorms to ensure your ideas are topical and relevant, but it also helps to ensure you are a pitching a story in a timely fashion – and avoid trying to land a story about dream holidays on the day the government announces the traffic light list or restrictions.
We’ve faced one of the most challenging news agendas ever over the past year and it’s often left our industry with the question; do brands still have a story to tell when the nationals are covering such hard-hitting content? The answer is a resounding yes. There will always be room for light-hearted, engaging creative content that provides some tonic and lifts the public’s spirits. And we have the numbers to back it up. Throughout lockdown, we knuckled down and doubled the amount of coverage we secured for our clients. Over the past two months, we have broken our coverage records twice. We have an innate understanding of how the news desks operate and continue to deliver cut-through for our clients.
Get in touch for more information.
Ode to Twitter
There’s a lot of talk about the impending death of Twitter; “it’s got no money”, “there are too many spam accounts”; “there’s too much content”; there’s this, there’s that….
All of these things are of course true.
Yes, Twitter is running out of money, that’s no secret but I’m not going to get into that now because, well frankly, money…snore!
Yes, there are too many spam accounts on Twitter. Whether it’s eggs that don’t tweet, naked ladies posting pictures of their flesh, accounts that live to follow people only to unfollow them weeks later and or the trolls, Twitter can at times be an unpleasant, ingenuine place to be and it has damaged the user experience. But they are working on this. Their latest announcement of their advanced muting options, which now allow you to mute offensive words, phrases and emoji in your notifications and mentions so although it won’t stop the existence of bad Twitter users, it will make their impact less noticeable.
Yes, there is too much content. Sometimes going on Twitter can be like wading through the medieval streets of London in flip flops. Treading in other people’s crap left right and centre.
But let me tell you something….I personally don’t care. I love Twitter.
I love that it’s everybody’s dumping ground. Isn’t that why we fell in love with it in the first place?! Because we could dump our thoughts there. Don’t get me wrong, there is sharing and there is over sharing but I’ll tell you this that excessive dumping has given me something that I just don’t get from other social networks: a good laugh. In a world that sometimes makes you want to run for the hills, Twitter can be a source of unlimited joy.
Take the shambles that was Euro 2016. English football fans were left devastated, if unsurprised, about England’s early exit and, although they won’t admit it, by Wales’ disappointing defeat in the Semi-finals. But devastation quickly dissipated when a moth landed on Ronaldo’s face and within minutes endless numbers of ‘Ronaldo’s Moth’ Twitter accounts appeared.
Then there’s Brexit. Millions of people awoke one morning to realise half of the population had potentially thrown their country into turmoil. But it was ok because of the abundance of ‘Twitter bants’ we had to get us through it. Buzzfeed had an absolute field day with them offering us 36 of the best to make us ‘laugh despite everything’. Other lists of Brexit based hilarity can be found on the Poke, IBTimes and Yahoo and, well pretty much all over the internet.
Live scenes from the Channel tunnel. pic.twitter.com/l04wXKpjaq
— John Myers (@johnmyersteam) June 24, 2016
Whoever created this, I salute you. pic.twitter.com/zsyMSd0GIL
— Nick Harvey (@mrnickharvey) October 10, 2016
The same goes for the mind blower that was the US election. When logic and reason had gone out the window, Twitter helped us laugh before we cried. It is also true that Twitter was partly responsible for the ludicrous outcome but it was tweets about Donald Trump that made us rational folk realise quite how ridiculous the man, and the result, is. Carefully edited videos, such as the one to the left, cut through the bile to show a beautiful outcome more positive than the reality. Not only that but the good people of the UK took to Twitter to bring the world back down to reality and help the world see what was really important during this confusing time….the changing shape of Toblerones.
Then there’re the GIFs. Yes, ok, so we can now get those on Facebook but we can also write big, long meaningful statuses on Facebook to convey how we feel. Twitter requires you to think about it. How can you convey how you really, feel with brevity? GIFs. How can you quickly engage someone scrolling through at lightening speed? GIFs. How can you make Ruth really happy? GIFs.
I also love Twitter for its sense of conversation. The world is a lonely place and with everyone supposedly becoming antisocial mobile phone/human hybrids, the truth is we’re actually being very social. It’s just not #IRL social. Everyone is having a chat, online.
The best examples of this are when we look at the link between Twitter and television. Twitter, more than any other social media platform, brings people together during the big (and little) TV occasions creating imagined online communities to fill the void of actual human interaction. Bake Off is perhaps the most obvious example of this.
Bake off is (or should I say was, boo hoo) appointment to view television meaning that, by definition, people are choosing to be inside watching TV and not ‘out’ socialising. But, in reality, the world was watching Bake Off together…tweeting along bake by bake. Innuendo by innuendo.
The correlation between hot TV and Twitter is so
You could hear a rolling pin drop around the country on Wednesday night at this moment. #GBBO #ExtraSlice pic.twitter.com/Bs0MV7060c
— British Bake Off (@BritishBakeOff) October 28, 2016
strong that Twitter is launching their live tv partnership with Apple TV which allows you to watch the live video (say American football) and have a curation of relevant Twitter feed next to it on the screen so that you can engage in conversation whilst you engage with the video.
The other reason I love Twitter is one of its biggest selling points; it’s THE place to go for breaking news. 2016 has been an awful year as far as news is concerned and Twitter has broken most of it to me. Whether it was yet another beloved celebrity who’d passed away or another horrific terror attack or shooting, I find myself going to Twitter rather than news sites for both verification and updates. 1n 2015, a survey conducted by Twitter and the American Press Institute found that 86% of Twitter users say that they use it for news, and the vast majority (74%) do so daily. In fact, the news angle is so prevalent that they have re-categorised themselves in the App Store; they are now listed under news rather than social media. The same cannot be said of Facebook, who are currently battling against their ‘fake news’ problem.
Twitter also has other positives over Facebook. The biggest, for me, being that the app itself and that fact that, well to be blunt, it isn’t Facebook. The Facebook app is enough to make Bruce Banner bust the seams of his clothes and smash up the nearest town. Twitter doesn’t force things on you in the same way. I mean does anybody actually want the Facebook market place to be in prime pressing position on the app? I don’t. I also don’t want to have to go round and round the houses to be able to access the most recent content in my feed. I don’t want to see stuff from last week that I don’t care about at the top of my wall. I didn’t care about it then; I don’t care about it now. Twitter, despite also having algorithms, lets me see what’s happening now. Yes, that might mean that it’s harder for content to stand out or that content might be missed but at least it’s accessible at my fingertips. If Twitter is ‘full of low-quality content’, Facebook is drowning in it.
But I suppose the key pull for me is that it’s based around two very important things: language and creativity. There is absolutely nothing more satisfying to me than getting appreciation for your use and manipulation of language. Conveying your point and personality in just 140 characters. Making someone laugh in 140 characters. Making someone think about something in 140 characters. That’s a skill and the way to make Twitter last is to harness the people who are best at doing that. Creativity, either through language or visual content is harnessed through Twitter. The spam accounts that I mentioned at the start of this, which feels like years ago (…sorry, ironically for a Twitter user, I’m a rambler) they don’t do any of that. And that is what is wrong with Twitter. Twitter isn’t dying. It’s being eaten from the inside by people with a lack of creativity and a poor command of language.
So, what am I really trying to say? Good question. Well, in case I hadn’t mentioned it, I love Twitter. Yes, it’s got its faults but are they problems that are unique to that particular platform?! I personally don’t think so. I think social media would be poorer if the blue bird flew the nest. There is no doubt that it needs to evolve, everything does, but at its very heart is something special and glorious. Whether it’s conversations being had or conversations being sparked from a tweet, conversation is at the heart of Twitter. And really, in the end, isn’t that the main definition of ‘social’.
Understanding how a national newsdesk works
Can you just email it, please? Six words to send a shiver of dread down the spine of any PR when attempting to “sell-in” a story to a national newsdesk. It almost certainly means that cleverly tricked out idea or cheerfully penned piece of copy is heading for the email queue graveyard, unloved and almost certainly unread.
But perhaps the issue lies in the very phrase “sell-in” – and the alarming lack of a working knowledge of how a newsdesk works.
I should know…I ran one for a decade and had exactly the same attitude to the daily avalanche of well-meaning but ultimately futile calls from PR executives.
A newspaper is not a blank canvas of opportunity to be filled with PR “puff”, rather, at least in the opinion of the journalists manning its newsdesk, it is a limited space on which they aim to paint a daily masterpiece.
Everything must be there on merit. Every line, every column inch must be hard earned. The same golden rule applies to their online counterparts. Content must match the digital DNA of its host. Anything that does not will jar with an online editor.
The step from national newspaper journalism into PR is a very small and indeed logical step to take.
But for many it represents a yawning chasm with an ‘us and them’ mentality that frequently sees the two sides who should, perhaps, be working hand in glove instead diametrically opposed and pitched as polar opposites.
How can this gap be bridged? Put simply by working hard to understand the mind-set of the national papers and the staff who populate them.
By their very natures, news editors are a tough and cynical bunch. There is little a grizzled desk veteran will not have heard during his or her career. They’ll have heard every pitch, every nuanced subtlety deployed to chisel some space in the paper. And chances are, a call redolent with cheery bonhomie will be the last thing they need at 10.45am as they battle to build a newslist that will impress an editor.
Similarly, an online news editor will be bombarded by pressure – working at enormous speed while attempting to make sure every paragraph is accurate and every line sings.
That is why every decent PR would benefit from time spent in a newsroom environment. An opportunity to witness the ebb and flow of a day at the editorial coalface. A chance to witness:
- How a newslist evolves, who is likely to give them the time of day and when.
- The pressures brought to bear by editors and their executive teams.
- The immense speed at which stories are published online.
Much of the problem is caused by the very different timelines in play. A PR exec may have spent six weeks working towards building the “perfect” pitch. Gathering the information, writing the copy, ensuring all is approved by the client – only for it to be dismissed in a matter of seconds by a harried news editor working at warp factor 10.
Understanding the news agenda on any given day is utterly crucial as well. No newsdesk journalist will give a PR their attention while a terrorist atrocity is unfolding. Equally, sometimes a well-delivered light and frothy pitch might be the perfect riposte to the grim horror that seems to haunt our newspapers and websites in these troubled and uncertain times.
Timing is all. Freelance journalists are masters of this, understanding the right moment to call in with their offerings. They have this advantage because they have virtually. all worked in a newsroom environment and there really is no substitute for that.
Even the jargon is completely different…as with any industry, journalists and PRs have their own patois of acronyms and buzzwords, but for two professions seemingly so closely aligned, I have been taken aback by quite how different the methodology and mantras are.
News is gathered organically, and no one can have complete control over how it will grow during any given day.
News editors and journalists, in general, are perpetually one call away from triumph when a story works, or staring into the abyss if a front page splash crashes and burns.
They are expected to keep dozens of plates spinning simultaneously and to move with devastating speed when a story breaks because time is their greatest enemy.
It is only close up that the frenetic pace of a busy newsroom can be truly understood.
It is only through experience that the alchemy of turning newsprint into newspaper can be fully appreciated.
At 72Point working alongside a newsroom is an undoubted advantage. Having the SWNS Group as our parent company means we are in hourly contact with our content users, and actually being able to immerse staff in a newsroom environment with newsroom attitudes gives them an invaluable insight into how the media works.
Tim Peake: Master of content
I love Tim Peake. He’s the best thing to happen to space since Buzz Lightyear. In fact, I had originally planned to write this blog about why Tim Peake was the coolest person in the history of people but then I realised that whilst it was obviously true, that title might not wash with everyone.
So after a quick rethink I decided to go down a different route: Tim Peake – Master of content.
Here at 72Point we’re all about content. In our latest white paper, ‘The Content Umbrella’ we look at the way PR and digital disciplines have come together in order to boost the creation of better quality more engaging content. Tim Peake is a shining example of someone that is nailing content and here’s why.
- He knows his audience
Obviously being in space means he has quite a diverse audience; everyone on the planet beneath him in fact. He’s got something they want. Pictures of their planet from the skies above. But sometimes the success of your content goes beyond being desirable to the widest possible audience. In other words, it’s not always about ‘going viral’. For example being a B2B business, everything we do is aimed at a narrower, more targeted audience.
His photographs of individual countries give their citizens their own little bit of Space. Plus there’s the fact he’s British. He is the first British man to complete the Mission. And you know us, whenever we can find a reason to be patriotic and roll out the British pride we like to do so. Tim’s content echoes that patriotism. Whether it’s a caption on his pictures of the UK or the Flag of St George adorning his space pod Tim knows the Brits are watching.
And of course, when it comes to niche audiences, he’s also got the Space nerds. All those who identify, say ‘I’.
2. He’s topical
Being responsible for our social media accounts and our blog schedule I know how beneficial it can be to know what’s happening when, especially when it comes to content creation. Peak, despite being millions of miles away from the hustle and bustle manages to keep himself perfectly in tune with the rest of the world by joining in with major events. Whether it’s watching England during the Rugby World Cup or presenting an award to Adele at the 2016 Brit Awards. Or remember that time he ran the London Marathon from Space? Yep. He ran the London Marathon. In space. On a treadmill. (That guy!). Tim also uses his content to congratulate and celebrate achievements of people back home including:
- a photo for the Queens’s 90th of him holding a sign with #happybirthdayyourmajesty written on it;
- a congratulations to the Scouts on their 100th birthday;
- a call to Eddie Izzard to congratulate him on his marathons
- wishing good luck to those taking part in the Invictus Games;
- even a well done to everyone nominated in the Hospital Radio Awards!
Not much gets past him. His events calendar is, as they say, on point!
- His content is original
As we all know, due to regular commentary in both the industry press and our own blog, there is so much content available to the world now that in order to set yourself apart your content has to be original and engaging.
Ok, so he has a slight advantage that he’s in space and has access to views that we mere mortals can only dream of seeing. Tim’s photos are not only unique, they are stunningly beautiful. People want to look at them, regardless of whether they’re interested or not. Hands up who’s got Instagram envy?
But it’s not just photography. Take his marathon run for example. Have you ever seen anyone run a marathon in space before?! No, you haven’t. Of course, you haven’t. No-one has. Content doesn’t get more original than that.
- He’s entertaining
Now obviously Tim’s on the I.S.S to do a job. He’s not just there to have fun. You wouldn’t know it though. Whether it’s playing virtual reality Space Invaders, zero gravity somersaults or being chased by your colleague who’s jumped out of a box dressed as a gorilla, Tim’s always happy to embrace the lighter side of life to help keep audiences interested.
That’s what people want. Everyone knows he’s got the technical stuff nailed down. You can’t go to space for months on end without knowing your shit. But if you don’t keep them entertained and only talk shop, who’s going to care? Make people laugh and the boring stuff (sorry Tim!) becomes a lot more interesting and accessible.
People from all walks of life have developed an interest in space technology because it’s been made both accessible and entertaining. That’s a lesson that can be transferred to most campaigns. Obviously, it depends on the subject matter but there’s no harm in embracing your inner child every now and then.
5. He engages with his audience
Tim regularly gets involved with his audience directly, whether it’s his live video calls to school kids or GOSH or his space rocks competition. A couple of times a week Tim tweets some lyrics from one of his favourite songs and whoever guesses correctly wins a very special space rocks patch. Competitions or games are a great way of engaging with your audience, particularly on social media but not exclusively. People love the chance to win something, feel clever or have their say so give them the opportunity to do so and you’re on to a winner. At 72Point we’re regularly producing quizzes or puzzles for our clients to satisfy publishers’ calls for engaging content; take our ‘Where’s the Gherkin Lurkin’ puzzle for Deliveroo. This simple Where’s Wally style puzzle was such a simple idea but it featured on the MailOnline, the Independent, The Metro, the Sun and many more sites.
6. He’s multi-platform
Everyone knows that in this day and age if you want your content to be successful it has to span all mediums. To put it another way, it has to be multi-platform. This is something we’re passionate about at 72Point. We’re in a fairly unique position in that we have in-house specialist teams that cover all options, whether it’s surveys and news copy, design and animations, video or even photography. That means that we can offer the full comprehensive content package to really boost your campaign.
Tim doesn’t have this but he still manages to span all platforms. He blogs, he takes photos, he creates videos. He’s a one man fully integrated media campaign. And he is reaping the rewards. He’s just been featured on the Queen’s birthday honours list for crying out loud! It doesn’t matter what your platform of choice is, whether you love a newspaper, TV, surfing the interwebs or browsing social media, the chances are you’ve seen something that he’s done.
So with Tim shortly to be back on terra firma we’re sadly going to have to say goodbye to the world’s most beautiful Instagram account. But I think all PRs and marketeers have learnt a valuable lesson. Tim’s promotion of a niche subject to a wider, previously disassociated audience has been phenomenal. Know your audience; make your content engaging and original; don’t limit yourself to one platform or medium or discipline and your content will do nothing but stand out. And if there is a problem, Houston, let us do it for you.
SATS: Testing skills for school not for life
Today marks the start of SATS week for my son, his friends and thousands of other 11-year-olds across the UK. It’s an enormously pressured occasion for all of the children, but for my son, in particular, the tests will be particularly arduous as he is dyslexic.
Perhaps if my son wasn’t 2.5 years behind his peers already I might not worry so much about how he will make it through the week, but there are a number of other reasons why I disagree with the way schools and the government handle the Year 6 SATS.
What really bothers me is the fact my son has spent every night since September desperately trying to answer mock papers, crying when he gets the answers wrong because he can’t remember what phrases such as subordinating conjunction, synonym and adverbial mean. He’s not alone; my Facebook page went wild with parents complaining their children also couldn’t do the papers, and worse still they didn’t know how to help because the questions were utterly baffling.
Perhaps worse than that – because when he’s at home I can at least manage the tears and disappointment – is the fact his entire Year 6 curriculum has been based around the looming SATS. Day in and day out the school has been ‘preparing’ the children for these tests which, in the long run, do nothing to benefit the child and everything to benefit the school.
This means lessons aren’t fun, and rather than learning how to write creative pieces of text, they’re learning ridiculous phrases such as present progressive, relative pronoun and preposition.
And what I really, really, take insult to is that on my son’s first parent’s evening of the year we were effectively told (after a deep sigh from his teacher) that because he had no hope of passing the SATS due to his dyslexia, he was pretty much a failure. So, no SATS results means you’re no good. Never mind the fact my son is a technical whizz kid, has the inventing skills of Thomas Edison and the artistic skills of Pablo Picasso (alright that might be the proud parent talking, but you get my gist). No, because my son probably won’t pass his SATS this year, according to his teacher, and probably the government, he’s no good.
What really bugs me is that writing, learning and going to school should be FUN. And this year has not been fun. For any child, surely the most important thing is that by the time they leave school they are able to write a grammatically correct piece of text, understand when and where to use punctuation, and be able to decipher the meaning of a piece of writing? Is that not all the average adult does day to day?
Which got me thinking. I write for a living, and have done so for 17 years, so how would I do when faced with the Year 6 grammar test? I’ve been helping my son revise for the past six months, I don’t have dyslexia, and I’m pretty darn good at my job, so I should pass with flying colours – right?
Wrong!
I sourced a SATS test online and answered 10 minutes of questions similar to the following:
Q: Which sentence uses the past progressive?
- After Ali finished his homework, he went out to play
- Gemma was doing her science homework
- Jamie learnt his spellings every night
- Anna found her history homework difficult
Q: In this sentence, is the word after being used as a subordinate conjunction or as a preposition?
- I went to the cinema after I had eaten my dinner
Q: Which sentence is written in the active voice?
- The book was returned to the library yesterday
- The assembly was held in the hall
- The bad weather led to the cancellation
- The floods were caused by the heavy rain
I got 40%!
I then decided to put my colleagues to the test, surely one of us would fare better? We’re all of different ages, but between us have a collective 50 years of writing professionally – if anyone should be able to pass the SATS grammar tests, it should be us?
But no!
Only two members of the 72Point creative team (and I’m sure age is on their side) managed to get over 40%! I should find this shocking, but having seen the homework my son has endured every night this year, I don’t. I for one have never had to remember what a main clause, subordinate clause or antonym is when carrying out my day job, OR when conducting normal life admin.
To quote two teacher friends of mine, both of whom shall remain anonymous for obvious reasons:
“To think how good you are at English, just shows how completely pointless this is – plus it has only been in the curriculum for 2 years – I hate the fact I have to teach grammar just to enable children to pass this test”
“I got 50% and I’m a teacher! Good job I’m teaching Year 1 where we stop at nouns, verbs, adverbs, adjectives, prefixes and suffixes. It is so depressing seeing what the children are expected to know by the end of primary now.”
Even teachers are frustrated with the constraints of the current curriculum – my son’s school has been amazing since the day he joined but the teacher’s hands are tied and bound by the government’s obsession with testing children instead of teaching them the skills they’ll need for real life. There are so many other wonderful things which could and should be covered by the school curriculum – a bigger emphasis on science, technology, engineering, art and cooking for example.
So what does this prove? To me, it demonstrates that the Year 6 SATS tests are complete and utter nonsense which serve no purpose other than to strip young children of their childhood and ruin the last precious year of primary school.
And what will my boy take away from this experience? Well, I guess that’s very much down to our parenting, and how my husband and I handle the whole situation. We have encouraged our son to revise every night, not because we care how he does in the tests but to encourage hard work, dedication and good behaviour.
We have promised him we will NOT be looking at his results – because we firmly believe that all children should be celebrated for how hard they try and not what they achieve – and that as long as he can walk out of that exam room on Friday knowing he tried his best then we’ll be the proudest parents walking the planet.
I wish all the children sitting the SATS this week the very best of luck – each and every one is doing something this week that the majority of 72Point, and probably everyone else in our industry cannot do; however pointless this will be in the long run.
If you want to take the test, please visit http://www.sats2016.co.uk/think-youd-pass-your-sats-in-2016/
Banksy blunder - The benefit of hindsight
It’s not quite as bad as being the man who failed to sign the Beatles but sometimes, as I crawl to work through Bristol traffic on a dismal Monday morning, it feels that way.
In the late 90s, I began to notice funny and subversive graffiti emerging around the city. A rat here, a clown there, a thought-provoking stencilled slogan amid a scrabble of tags.
One particularly striking image appeared overnight on the side of a pub next to our old office on Hotwells Road opposite the SS Great Britain. It was of a screaming clown with Kiss-style eye make-up, toting two pistols. For some unaccountable reason it cheered me up every time I saw it.
While talking one day with a pal who owned a skateboard store off Park Street, I learned that the artist responsible was known as Banksy. I filed the information away and continued to enjoy his work as it cropped up throughout Bristol, experiencing a kind of old school ‘I Spy’ thrill every time I found one.
Fast forward to 2000, and the announcement that Banksy was making the move towards the more traditional medium of canvas, and marking this with an exhibition at the Severnshed restaurant. I went along. Although many of the paintings bore red ‘sold’ stickers (prices were in the high hundreds, rather than today’s astronomical figures) the event itself, it seemed to me, was sparsely attended.
I met and chatted with Banksy’s then manager Robert Birse, in the course of which I was invited to visit the man’s studio, which I jumped at.
If memory serves, the near-derelict space was tucked away in Bedminster. I’d persuaded my news editor that there was something very interesting going on here, although the Banksy phenomenon was still a long way off.
During the course of the visit, I enthused as was shown various canvasses, including one particularly strong image – an elephant with a missile strapped to its back, against a vivid pink background.
“The frame on that one is slightly off,” said Robert. “If you hold it up you’ll see it’s a bit skew-iff.”
It was. It meant it wouldn’t hang completely flat. “Still amazing though,” I replied.
Robert thought for a moment and then said: “Well, you could have that one for a reduced rate, if you like.”
“So … how much?”
“Say £300?”
Now, at the time I was a pretty hard-up reporter with three children to support and another on the way. Three hundred quid bought a lot of nappies and Wet Wipes. But still …
“Yes,” I said. “But is it OK if I give you a cheque for £100 now and pay the rest over the next couple of months?”
He agreed, and I loaded the piece into the back of my battered Peugeot 205.
Back at the office, I phoned my wife and – having spent the journey back planning the best way of pitching the purchase (investment/it’s beautiful/it’ll cover that dodgy bit of plastering in the front room) – recounted the tale.
An ominous silence. A reaaaalllllllly long, ominous silence. Then: “You know we can’t afford it, so I don’t even know why you’d consider this. It’ll have to go back. And you need to get the bloke to tear up the cheque before he banks it.”
The channel for negotiation had clanged shut. I muttered something about a loan, or perhaps borrowing some money from a parent or a mate, but we were already overdrawn to the hilt, and this was met with a dangerous snort.
So back it went.
I’ve tried to “take a positive” from this over the years, but I can’t. I experience a pang – actually it’s more of a stab – every time I read about a Banksy selling at auction, or something like the wonderful Dismaland opening its rusty doors to the public.
If there’s anything I learned from my own very personal Banksygate it’s this. If you love a piece of art for what you believe it to be – something you love – then buy it, if you reasonably can. Absurd as it sounds now, I genuinely didn’t have the spending power at the time, but I guess I could have rustled up the cash somehow.
The other thing I take comfort and joy from is that I can still see and enjoy Banksys every day, in the streets here in Bristol. He even painted a commemorative flower over the trigger-happy clown on Hotwells Road, which always raises a smile. I see them every day, and they’re free.
Social Media Content: It's a dog's life
Working at a press agency means I’m constantly surrounded by creative, passionate people in an office buzzing with ideas. Every morning my colleagues scour the news pages and sites to see if their stories made. Hours are spent every week brainstorming ideas for clients and writing witty, compelling copy. They deliberate headlines, by-lines and always push themselves creatively. In a competitive market, they are constantly asking themselves the age old advertising question: What sells?
In my role as OnePoll’s online community manager, it is my job to interact with our OnePoll panelists. Whether it’s competitions, answering member queries or just posting an image that I think they might like – the latter of which I like to do on a Friday to cheer everyone up for the weekend. A while back, I posted a picture of a dog. A picture of a wet dog if you want to be specific. Why I hear you ask. Well it had been a long week so work so I decided to Google ‘frazzled dog’, as one does. I saw the picture and loved it. I decided to add a few words to it, to really drive home my message. It turns out that this dog was no ordinary dog. It was internet gold. The image has so far reached 22 million people, been shared by more than 350,000 and has over 50,000 likes.
Who knew those words and that image would resonate with so many people! People have shared stories about their stresses at work, their lives in general and have told me about their beloved pets. They tagged people and those people tagged other people. At first we had a few likes and shares, then those likes and shares doubled, then tripled.
After a week we reached nearly 500,000 people (the most likes a post had got before was 819, and the post was boosted, so beating that was my original goal). I kept refreshing the page until it crashed and refused to update. I left work on Friday feeling super successful….just like Dave from Money Supermarket.
It was pretty surreal seeing my post pop up on my newsfeed because someone I know has shared it, without knowing who I work for, and colleagues (yes you Rick Maughan), telling me their friends are also sharing it. It was just plain odd.
I post on the OnePoll members Facebook page every day, it’s my job, and never before has anything taken off in such a way. So what is so special about this post?
Obviously we need to make something clear. The OnePoll Facebook page is a B2C. This gives it the freedom to feature light hearted, jovial content whether it be memes, YouTube videos, dogs, cats, goats …anything really. It’s the go to page for our panel; it’s the home of OnePoll’s online community. Being a Facebook page for our OnePoll community means therefore that follower numbers are considerably more substantial that other B2B accounts, which means the impression rate is automatically more impressive.
These things don’t automatically mean that content will go viral – an overused buzzword for the 21st century – but they do obviously lend a hand in making them popular.
In the serious world of journalism and B2B marketing there were mixed feelings about the success of the image, or ‘cognitive dissonance’ if you want to be smart (Jay Williams, our Content Director!). On one hand, as Jay puts it, there is a sense of frustration that a picture of a soapy dog has done so well. But, on the other hand, and I’m quoting Jay directly here for maximum embarrassment, ‘Look! It’s a soapy dog! That’s soooooo cute!’ (Yes, he did over extend ‘so’. That really happened).
So why has the image done so well? Obviously no-one can predict what’s going to go viral (there’s that word again, sorry), but in an article for the Guardian in 2014 Buzzfeed’s editorial director, Jack Shepherd, gave the world some insight in to what makes it more likely.
His first piece of advice was to avoid the term ‘viral content’ like the plague, hence my overly apologetic use of the phrase earlier on. Shepherd described the term as sounding ‘like a vomit bag’. Lovely.
His second piece of advice was to share things that people can relate to, or in other words ‘things people share the most are things about themselves’. Shepherd commented that in the modern online world ‘your readers are your publishers’ – sentiments that relate strongly to our own findings from our Generation Editor report. ‘They are more likely to do that if the act of sharing helps them to make a strong statement about who they are.’ That doesn’t mean that the thousands of people who shared our dog image think of themselves as wet dogs, although some of them might and who are we to judge? What it means is that something about this image related to them on a personal level. Maybe it was the sentiments of the text. Maybe all 381, 839 shares were from people who had had the week from hell.
Shepherd’s third piece of advice was that people are more likely to engage with a something if they have ‘a strong, positive emotional response to it’. The guardian article refers to findings of a 2010 study into the New York Times’ “Most emailed” list (an early form of viral content, before social shares) which found that items on the list fell into one of four categories:
- Awe-inspiring
- Emotional
- Positive
- Surprising
Ok, so the soapy dog isn’t awe-inspiring, emotional or surprising but it is positive. The dog has had a rough week and come out fighting! (I know I sound crazy, but please suspend your disbelief for a bit longer).
Last and by no-means least, and this isn’t Shepherds insight, it’s a cute dog. Animal posts do well. It’s an unexplained phenomenon. You just have to look at the rise to fame of the host of internet cat celebrities….wow, there’s a phrase we never thought we’d hear. Since the early days of the internet cat posts have always done well, starting with email and chatroom images, then to the rise of LOLCats (which now has over 100 million views a month), right through to Keyboard cat, grumpy cat and Nyan (who isn’t even a real cat). One of our panelists even commented on a later post featuring a dog, that it’s nice to have a break from cat pictures.
Truth be told, we will never know for certain why this image was so popular. In my own personal opinion, as OnePoll’s online community manager I have come to realise that people take an interest in your post when it’s either humorous or potentially offensive. Also it was a Thursday and people were feeling tired and stressed out. The dog in the picture also reminds them of their own pet, which invokes a multitude of emotions. It’s relatable, both on a personal and professional level and who doesn’t love a photogenic dog! Turns out, from further investigation that it’s a famous dog, called Tusk. You can visit his Instagram and Twitter accounts. Bottom line though…everyone loves pictures of cute animals. It’s human nature and sometimes that’s all it takes.
Written by Jade Easton and Ruth Davison
Truffle Pig: Content Marketing Evolved
It’s a marketing triple entente. Advertising giant WPP, mega-bucks Millennial-magnet Snapchat and the MailOnline have joined forces to form a global digital content agency: Truffle Pig.
The announcement was made on board the swanky MailOnline Yacht during the Cannes Lions International Festival of Creativity, where John Steinberg (CEO, Daily Mail North America), Martin Sorrell (founder of WPP) and Evan Spiegel (co-founder of Snapchat) took a select audience through their new venture.
Here are the takeaways:
- Truffle Pig will focus on native advertising
- This means they will specialise in socially sharable stuff, namely video content, images, GIFs and infographics, as well as developing audiences on social media for brands
- There’s an emphasis on delivery. Initially the test grounds for content delivery will be the MailOnline, Elite Daily and Snapchat
- They’re going after Millennials in particular. Snapchat, with its established base of younger users, will play a key role in reaching their targeted demographic.
“It’s an evolution not a revolution”
WPP and the Daily Mail are the safe, solid foundations; established clients to give Truffle Pig a strong launch, expertise in advertising and news delivery and, in the case of the MailOnline, a deep understanding of creating shareable, compulsive content (let’s face it, we’ve all fallen prey to the sidebar of shame).
Steinberg describes Truffle Pig as “an evolution not a revolution,” an incremental improvement in how content agencies should operate. Having advertiser, content creator and distributor working together as one will surely refine the blueprint on how digital agencies work internally. But the exciting side of things, the delivery of the content, is where Snapchat has the potential to make a real impact.
Earlier this year Snapchat became an advertising platform for brands. If you have the app downloaded and check your snaps now, chances are you will have a branded snap waiting for your long-press. Accepting branded content was a major step in monetising the platform. Truffle Pig represents the next stage, adding news content and opening up the service to even more brands.
And it won’t just be the way content agencies work undergoing a process of evolution. If Spiegel gets his way the Snapchat platform will continue to evolve to suit its new business purposes. Particular emphasis has been placed upon use of “the vertical format” aka. vertical video. This is full-screen video viewed on smartphones and devices. The team at Snapchat are already devising ways to maximise this screen real estate, including the ability to host multiple video feeds on the same screen at the same time.
Increasingly news is being placed in the hands of the consumer. We have become more discerning about the content we consume. The news we choose is curated to our interests and viewed on the platforms we prefer. Facebook has implemented native advertising for years and has an integrated news project in the works, Apple is planning to launch its own news curation product, and now Snapchat has been recognised for its potential to place content.While video is having its day in the sun Snapchat is poised to be an important format for audience/newsroom collaboration. You need only look at the events in Charleston last week to see the potential of Snapchat in frontline reporting, an aspect that will undoubtedly feed into their work with WPP and the MailOnline in the future.
Apple's Swift response to Taylor provides mutually beneficial PR
Yesterday, in an unexpected turn of events, Apple caved after receiving a bold request relating to its new franchise, Apple music. The most successful and valuable company on the planet submitted to an open letter from a 25 year old ex-country singer from Reading, Pennsylvania. But Taylor Swift isn’t any 25 year old. With over 100 million followers on social media, a back catalogue of annoyingly catchy tunes and millions of YouTube views, Taylor Swift had the power to go head to head with the $700 billion company with the support of other artists.
Swift’s open letter on Tumblr requested that Apple do a U-turn on their decision to not provide artists with any royalties from the first three months of the new Apple Music streaming service. Apple responded via social media within a matter of hours agreeing with Swifts stance and undergoing a complete U-turn on their original trial period policy.
Three things strike me about this story. First how quickly Apple responded; second that they gave into the request, and third how much decent exposure (sorry to steal 72Point's marketing slogan here) this has given both parties involved.
Firstly, let’s look at the speed of the response. I truly believe this is the key to what has ultimately led to such good public relations for both Swift and Apple. The rapidity of the response shows a total commitment from Apple to get things right and to emphasise the fact they want to be on the side of the artists from day one. It’s a shame they didn’t make this decision initially, but I don’t think going from bad cop to good cop has harmed their latest venture. In fact I think it’s done them every bit of good.
Perhaps the response was quick because Apple was already expecting it. Also, there’s a case to be made that Swift’s record label (Big Machine Records) may have been a driving force, as contractually, record labels generally have at least some power over what artists can do. The cynical side of me thinks that this publicised agreement could have been a pre-planned way for Apple to publicise Apple music, especially because Swift has previously indicated that she’s not keen on streaming, making her the perfect candidate to make this story viral.
Similarly with Swift, had this episode drawn out over a few weeks, we may have forgotten all about the fact it was her that complained in the first place (further promoting the idea that it's one big PR stunt). However, the pixels on news sites had only just loaded onto our iPads and iPhones with the news that Swift had taken Apple on,when almost immediately, Apple had backed down. Swift went from being a manufactured pop star to a guardian of the music industry in a matter of hours, with her partner Calvin Harris and other artists showing their support across social media.
Secondly, Apple backed down without any sign of a struggle. Apple are famous for holding firm with their commercial decisions, especially in the early days of digital music, as they were offering music artists a new way to sell their music to millions of people across the world. Apple created a digital space that artists weren’t ready for. The late Steve Jobs knew this and didn’t buckle for requests to increase the cost per song on iTunes.
Fast forward to 2015 and here we have a music streaming market that is competitive, established, and where artists are starting to flex their muscle to protect themselves financially. Apple is new to the game, and they appear to understand just how important it is to come across fair and on the artist’s side. So whereas in the early days Jobs could put his foot down and that was that, now it’s the turn of the artist to regain some power within the changing face of the music industry.
Lastly, let's discuss image. After all as we’re a PR company so we should probably talk about PR. Apple historically has sold products, with the obvious exception of music or films on iTunes. Because of that, they can control our experience and attitudes towards those products. In the music streaming business, this is the first true service that Apple will be proving to millions of people. We’ll be paying a monthly subscription in return for music and an experience with Connect and Beats 1.
Apple knows that it's vital that they start Apple Music with the right footing. The saying “you only get one chance to make a first impression” really rings true here. Apple knew this was their chance to project a positive, collaborative, respectful and caring image onto Apple Music. They grabbed it with both hands. Sometimes in business you can under promise and over deliver. Apple hasn’t over delivered here, but they have certainly projected an image of being understanding and on the artist’s sides.
As for Taylor Swift, we can’t underestimate how huge the impact of this coverage has made to her current image and her future career within the music industry. Not only her image towards fans and the general music loving public, but her music peers and other influential figures within the industry. The biggest news story I’ve seen to date on Taylor Swift was her dating Harry Styles (among others), so I find it noteworthy that she is now achieving column inches by taking on (and beating) the most valuable company in the world.
Swift put her neck (and possibly reputation) on the line to go head-to-head with Apple. Particularly risky bearing in mind how stubborn Apple can be when meeting opposition over their business decisions.
However, she has come out on top and many in the industry are calling her a shrewd businesswoman after this episode. Already recently named in the Forbes power women list, I’m sure she’ll be moving up the charts in more ways than one after this victory.
Apple and Facebook lock horns; But are they saying the same thing?
The 72Point report on media consumption released last week concluded with one sweeping statement: Forget Citizen Journalism; Generation Editor is the next big thing.
And, as if by magic, tech giant Apple has put the proof in the pudding by launching a news app that puts the distribution of news directly into the hands of the consumer.
Yesterday at the Worldwide Developers Conference Apple announced the release of Apple News, a Flipboard-esque curator of news, in its iOS 9 rollout. The launch follows Facebook Instant Articles, which speeds the process of loading news articles on the social network and is tipped to transform the way users consume news.
Apple News is set to work in a similar way. Like Instant Articles it will include articles specifically built for the app, but it can also pull in content from elsewhere on the internet. Susan Prescott, vice president of product marketing, told delegates at the conference that the app will segment the latest stories, articles and posts into over a million topics in order to put the consumer in charge.
Like the streaming platform Spotify, which is entirely predicated on preference, readers will be able to follow all their favourite news sources as well as using search to discover new sources. Effectively, this makes consumers agents in the media cycle, choosing who to follow based on the content they’re most keen on receiving.
It is a shift that is already grounded on social media. According to the Generation Editor report, almost a quarter of people say they have friends or follow people who they regard as authorities for news and almost one in five (19 per cent) say they trust their friends to source news. The average time we wait before unfollowing or unfriending a news source we no longer find useful is 22.3 days, which underscores how we have evolved to minimise the amount of superfluous content heading our way.
Device preference is also an increasingly focal topic. A massive 95 per cent of people now consume media on multiple devices, with smartphones (62 per cent) the most popular device, followed by laptops (57 per cent), tablets (39 per cent) and desktops (33 per cent). Apple’s news app includes a new “news format” that caters to our desire for multi-platform content by allowing for custom fonts, multi-touch gestures and layouts that scale from phones to tablets.
Whether Facebook and Apple’s new apps will take off is still to be seen, Apple is months away from having a final product which means the consumer experience is still being developed. But the move signifies a big shift in distribution from individual publishers to apps that offer a blend of their content tailored to consumer preference.
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