Native Advertising: What is it and why should you be doing it?
Of all the ‘Zucker’ web pioneers in the World, Ethan Zuckerman is surely the most loathed. Working for Tripod.com in the 1990s he invented the odious pop-up advertising format which has enjoyed a lucrative career assaulting the eyeballs of innocent web browsers with sponsored messages and swindling clickbait. Last year he issued a public apology for “creating one of the most hated tools in the advertiser’s toolkit” in a paper questioning whether advertising – the “default business model on the web” – could be replaced by other possible revenue models such as subscriptions, micro-payments and crowdfunding. His argument, predicated on the notion that advertising was the internet’s “original sin”, somewhat complicates the solution in search of a face-saving digital utopia. In reality, we just need ads that are better at engaging with online audiences.
In the 72Point report on the state of the digital media industry we coined the term “Citizen Editorship” to demonstrate how we have evolved to cope with the deluge of content online. Rather than acting as spectators, we have become agents in the media cycle and more powerful as a result, which is why disruptive ad formats such as pop-ups have largely fallen into disrepute. Today, browsers demand ads that complement their journey rather than detract from it, and smart marketers, publishers and agencies are moving aggressively to adjust their core strategies to reflect this.
What is It?
Native advertising is a form of online advertising that matches the form and function of the platform on which it appears, or, in the words of Peter Minnium, Head of Brand Initiatives at the Interactive Advertising Bureau (IAB), ads that are “so cohesive with the page content, assimilated into the design, and consistent with the user experience that the viewer simply feels that it belongs.”
Sponsored search results on Google, sponsored posts on Facebook and sponsored tweets on Twitter are all examples of content that is ‘native’ to its platform, and the publishing industry is quickly following suit. Companies such as Time Inc, Forbes, Wall Street Journal, New York Times and USA Today have introduced new advertising integrations that match the form and function of their editorial feeds.
Why Should You Be Doing It?
Native advertising represents a significant shift in the evolution of digital advertising. Not only does it offer a non-disruptive means of communicating brand messages, it also works seamlessly across platforms and is ideal fodder for social media channels.
Well Liked
Research shows that native ads widen the purchase funnel by 29%. Compared to traditional display advertising, there is a considerable uplift in regards to discovery (+33%), trust (+32%) and purchase (+29%). The click-through rate for native ads is 31% higher than regular ads, and in stark contrast to pop-ups and display advertising, the majority (59%) of consumers actually like native ads.
A Good Fit
Brands are spending big marketing bucks online. Digital ad spend has increased from £825 million in 2004 to £7.2 billion in 2014, an increase of 800% in the midst of a severe economic downturn. This extensive increase is thanks to new ad formats that fit around the natural browsing habits of consumers. Share through/IPG Media labs research found 25% more consumers were measured to look at in-feed, native ad placements than standard banners in a recent study that used eye-tracking technology to assess the attention of consumers. Most notably, consumers looked at native ads 2% more than editorial content and spent the same number of seconds viewing.
Changing Consumption Behaviour
One of the other big findings from our Generation Editor report was the extent to which consumers are using multiple devices as part of their browsing experience. A massive 95 per cent of the 7,500 respondents surveyed said they consume media on multiple devices, with mobile and tablet overwhelmingly popular. Content marketing and native advertising already makes up over one fifth of digital display and half of mobile display because it seamlessly fits with this change, or evolution, of consumption behaviour.
72Point Native Advertising Packages
As specialists in writing and landing branded stories within the news pages of national news sites and specialist press outlets we have always been focused on organic coverage. However the native advertising package is a great way of bolstering a campaign with guaranteed regional exposure that complements the coverage we achieve through our traditional methods.
In conjunction with Johnston Press, 72Point can offer an unrivalled native advertising package which guarantees coverage across 185 digital sites in the UK. In comparison to an industry average 0.18% CTR, our ads have been running at an average of 0.37% CTR and are as high as 1.2% thanks to its prominent position on all homepages in the Johnston Press digital portfolio.
If you would like further information on our native advertising packages, don’t hesitate to get in touch.
The power of free text
“We want a holiday idea to go out in August!”, “We’d like to be considered as ownership contenders of Valentine’s Day!” “We want to send a home improvements idea out this Bank Holiday!” Sound familiar? News tends to be on a loop. There are always new angles to take but there isn’t always the opportunity to explore them. This is something that every PR professional will know.
Clients can sometimes be hell-bent on a specific angle and timings but it’s your job to make it new and interesting.
This is where the power of ‘free text’ comes in and steals the show for you and your client. A free text question, in case you're reading this feeling somewhat perplexed, is simply a question that doesn’t have any options. It’s a blank box that gives respondents the chance to tell their own story or give their own opinion rather than choose one we have given to them.
In the past we’ve asked respondents to tell us about the strangest interview questions they’ve faced – the result was a page lead in the Daily Mail and a whole host of further media coverage.
Asking the panel to give you their own personal experiences can be a daunting thought to those who haven’t tried it. When we suggest it to clients we often get asked if “the story will stand up if there isn’t a percentage?” The answer is ‘absolutely’.
While we base our stories on the results of research it’s not always essential to include the stats. You’re telling a story not writing a report.
We love stats. We'd be lost without them, so we’re not saying the free text questions are the best and only option – but they are there to make sure you’ve got something personal to add to your version of the tale. Something that nobody else will have.
Free text works for both serious and light stories. They can bring humour or they can add a more humbling point of view. You can really add a little extra ‘something’ with a free text answer. It could take up the majority of the copy or it can just give you an edge that backs up one of the stats you’ve already mentioned.
The truth is, if you’re willing to sift through hundreds of stories from respondents, you’re certain to be paid off with a few gems. You only really need three or four to really give you a good start.
Of course you’ll get several ‘don’t know’ answers and the odd questionable response but you just need to persist and look out for that one story that will give you your top line.
We’ve asked for embarrassing stories, disastrous car journeys, dangerous experiences and everything in between. Our panel never disappoints. And If worst comes to the worst and you don’t get anything you can use, at least you get to sit at your desk chuckling away at the situations people get themselves in.
Banksy blunder - The benefit of hindsight
It’s not quite as bad as being the man who failed to sign the Beatles but sometimes, as I crawl to work through Bristol traffic on a dismal Monday morning, it feels that way.
In the late 90s, I began to notice funny and subversive graffiti emerging around the city. A rat here, a clown there, a thought-provoking stencilled slogan amid a scrabble of tags.
One particularly striking image appeared overnight on the side of a pub next to our old office on Hotwells Road opposite the SS Great Britain. It was of a screaming clown with Kiss-style eye make-up, toting two pistols. For some unaccountable reason it cheered me up every time I saw it.
While talking one day with a pal who owned a skateboard store off Park Street, I learned that the artist responsible was known as Banksy. I filed the information away and continued to enjoy his work as it cropped up throughout Bristol, experiencing a kind of old school ‘I Spy’ thrill every time I found one.
Fast forward to 2000, and the announcement that Banksy was making the move towards the more traditional medium of canvas, and marking this with an exhibition at the Severnshed restaurant. I went along. Although many of the paintings bore red ‘sold’ stickers (prices were in the high hundreds, rather than today’s astronomical figures) the event itself, it seemed to me, was sparsely attended.
I met and chatted with Banksy’s then manager Robert Birse, in the course of which I was invited to visit the man’s studio, which I jumped at.
If memory serves, the near-derelict space was tucked away in Bedminster. I’d persuaded my news editor that there was something very interesting going on here, although the Banksy phenomenon was still a long way off.
During the course of the visit, I enthused as was shown various canvasses, including one particularly strong image – an elephant with a missile strapped to its back, against a vivid pink background.
“The frame on that one is slightly off,” said Robert. “If you hold it up you’ll see it’s a bit skew-iff.”
It was. It meant it wouldn’t hang completely flat. “Still amazing though,” I replied.
Robert thought for a moment and then said: “Well, you could have that one for a reduced rate, if you like.”
“So … how much?”
“Say £300?”
Now, at the time I was a pretty hard-up reporter with three children to support and another on the way. Three hundred quid bought a lot of nappies and Wet Wipes. But still …
“Yes,” I said. “But is it OK if I give you a cheque for £100 now and pay the rest over the next couple of months?”
He agreed, and I loaded the piece into the back of my battered Peugeot 205.
Back at the office, I phoned my wife and – having spent the journey back planning the best way of pitching the purchase (investment/it’s beautiful/it’ll cover that dodgy bit of plastering in the front room) – recounted the tale.
An ominous silence. A reaaaalllllllly long, ominous silence. Then: “You know we can’t afford it, so I don’t even know why you’d consider this. It’ll have to go back. And you need to get the bloke to tear up the cheque before he banks it.”
The channel for negotiation had clanged shut. I muttered something about a loan, or perhaps borrowing some money from a parent or a mate, but we were already overdrawn to the hilt, and this was met with a dangerous snort.
So back it went.
I’ve tried to “take a positive” from this over the years, but I can’t. I experience a pang – actually it’s more of a stab – every time I read about a Banksy selling at auction, or something like the wonderful Dismaland opening its rusty doors to the public.
If there’s anything I learned from my own very personal Banksygate it’s this. If you love a piece of art for what you believe it to be – something you love – then buy it, if you reasonably can. Absurd as it sounds now, I genuinely didn’t have the spending power at the time, but I guess I could have rustled up the cash somehow.
The other thing I take comfort and joy from is that I can still see and enjoy Banksys every day, in the streets here in Bristol. He even painted a commemorative flower over the trigger-happy clown on Hotwells Road, which always raises a smile. I see them every day, and they’re free.
How mentoring can further your PR career
With the A level results and intern opportunities on the rise in the PR industry I wanted to take the opportunity to write about a topic which is very close to my heart, mentoring.
We all start with some form of dream, goal or expectation of how life should be.
In the school of life all experiences either move you towards or away from your goal.
I believe the difference lies in the people you have around you.
Yes, you will ultimately have to put in the ground work but it is invaluable to have people around you who can give you advice and support along the way.
I was very lucky to have a mentor early in my career, which meant I accelerated quickly through my early twenties. I am forever grateful for the opportunity to work close with someone who understood what I wanted to achieve in my career and understood where I was in my learning curve.
Another useful tip I was given was to surround myself and reach out to people inside and outside my industry. People who either have the same job as you, have done the job you currently have or are doing the job you aspire to do. Which I did and still do.
Little did I know I would have the biggest mentors right in front of me – my mum and my grandmother. Even though we all work in different industries and span three generations, business is still business, and I have not come across a single situation that they haven’t experienced themselves.
Mentors and role models are everywhere, you just have to look for them.
The PRCA and PRWeek recently launched their own mentoring scheme. The ‘Fast Track in PR’ scheme is ‘aimed at inspiring the next generation of PR leaders’ and sees 9 fellows of the PRCA offer a 6 month period of mentoring to those looking to achieve their goals and further their careers.
If you are lucky enough to have a mentor at work, embrace this opportunity! If not, don’t fear, take what you can get from people around you, go to networking events, read books, articles, use linked in and social media, talk to people and ask questions! We are all people, most of us are very friendly and helpful. If not, then you probably don’t want them as your mentor in the first place!
Successfully managed to find someone you believe can help? The key to get the most out of your mentor relationship is to be clear on what you want to get out of it. That will help steer the questions you ask, help you know advice you are looking for and will ultimately shape what you talk about when you speak with them.
Not sure about how to reach your goal? Here are 10 questions that helped me through process.
- What do you want to achieve in the future?
- If you achieve this goal what value will it bring to your life?
- How will you know when you have achieved this goal?
- Is achieving this goal within your control?
- What are the positive consequences of achieving this goal?
- Do you have all the resources you need to achieve this goal?
- What time frame do you need to achieve this goal by?
- What are the consequences of not achieving this goal on time?
- What steps need to happen to achieve this goal?
- If you could take those steps now, are you ready to do it?
Although these questions look a little formal, answering them made it very clear to me what I needed to do.
Yes, I am very goal driven, and I leave very little down to chance. But there is one thing I wish I could have done differently and it is something that I’m still learning to master, and that is to enjoy the journey and to trust the process. Know what you want to achieve, do things every day that will get you closer to your goal, surround yourself with the right people but remember to enjoy the ride.
Social Media Content: It's a dog's life
Working at a press agency means I’m constantly surrounded by creative, passionate people in an office buzzing with ideas. Every morning my colleagues scour the news pages and sites to see if their stories made. Hours are spent every week brainstorming ideas for clients and writing witty, compelling copy. They deliberate headlines, by-lines and always push themselves creatively. In a competitive market, they are constantly asking themselves the age old advertising question: What sells?
In my role as OnePoll’s online community manager, it is my job to interact with our OnePoll panelists. Whether it’s competitions, answering member queries or just posting an image that I think they might like – the latter of which I like to do on a Friday to cheer everyone up for the weekend. A while back, I posted a picture of a dog. A picture of a wet dog if you want to be specific. Why I hear you ask. Well it had been a long week so work so I decided to Google ‘frazzled dog’, as one does. I saw the picture and loved it. I decided to add a few words to it, to really drive home my message. It turns out that this dog was no ordinary dog. It was internet gold. The image has so far reached 22 million people, been shared by more than 350,000 and has over 50,000 likes.
Who knew those words and that image would resonate with so many people! People have shared stories about their stresses at work, their lives in general and have told me about their beloved pets. They tagged people and those people tagged other people. At first we had a few likes and shares, then those likes and shares doubled, then tripled.
After a week we reached nearly 500,000 people (the most likes a post had got before was 819, and the post was boosted, so beating that was my original goal). I kept refreshing the page until it crashed and refused to update. I left work on Friday feeling super successful….just like Dave from Money Supermarket.
It was pretty surreal seeing my post pop up on my newsfeed because someone I know has shared it, without knowing who I work for, and colleagues (yes you Rick Maughan), telling me their friends are also sharing it. It was just plain odd.
I post on the OnePoll members Facebook page every day, it’s my job, and never before has anything taken off in such a way. So what is so special about this post?
Obviously we need to make something clear. The OnePoll Facebook page is a B2C. This gives it the freedom to feature light hearted, jovial content whether it be memes, YouTube videos, dogs, cats, goats …anything really. It’s the go to page for our panel; it’s the home of OnePoll’s online community. Being a Facebook page for our OnePoll community means therefore that follower numbers are considerably more substantial that other B2B accounts, which means the impression rate is automatically more impressive.
These things don’t automatically mean that content will go viral – an overused buzzword for the 21st century – but they do obviously lend a hand in making them popular.
In the serious world of journalism and B2B marketing there were mixed feelings about the success of the image, or ‘cognitive dissonance’ if you want to be smart (Jay Williams, our Content Director!). On one hand, as Jay puts it, there is a sense of frustration that a picture of a soapy dog has done so well. But, on the other hand, and I’m quoting Jay directly here for maximum embarrassment, ‘Look! It’s a soapy dog! That’s soooooo cute!’ (Yes, he did over extend ‘so’. That really happened).
So why has the image done so well? Obviously no-one can predict what’s going to go viral (there’s that word again, sorry), but in an article for the Guardian in 2014 Buzzfeed’s editorial director, Jack Shepherd, gave the world some insight in to what makes it more likely.
His first piece of advice was to avoid the term ‘viral content’ like the plague, hence my overly apologetic use of the phrase earlier on. Shepherd described the term as sounding ‘like a vomit bag’. Lovely.
His second piece of advice was to share things that people can relate to, or in other words ‘things people share the most are things about themselves’. Shepherd commented that in the modern online world ‘your readers are your publishers’ – sentiments that relate strongly to our own findings from our Generation Editor report. ‘They are more likely to do that if the act of sharing helps them to make a strong statement about who they are.’ That doesn’t mean that the thousands of people who shared our dog image think of themselves as wet dogs, although some of them might and who are we to judge? What it means is that something about this image related to them on a personal level. Maybe it was the sentiments of the text. Maybe all 381, 839 shares were from people who had had the week from hell.
Shepherd’s third piece of advice was that people are more likely to engage with a something if they have ‘a strong, positive emotional response to it’. The guardian article refers to findings of a 2010 study into the New York Times’ “Most emailed” list (an early form of viral content, before social shares) which found that items on the list fell into one of four categories:
- Awe-inspiring
- Emotional
- Positive
- Surprising
Ok, so the soapy dog isn’t awe-inspiring, emotional or surprising but it is positive. The dog has had a rough week and come out fighting! (I know I sound crazy, but please suspend your disbelief for a bit longer).
Last and by no-means least, and this isn’t Shepherds insight, it’s a cute dog. Animal posts do well. It’s an unexplained phenomenon. You just have to look at the rise to fame of the host of internet cat celebrities….wow, there’s a phrase we never thought we’d hear. Since the early days of the internet cat posts have always done well, starting with email and chatroom images, then to the rise of LOLCats (which now has over 100 million views a month), right through to Keyboard cat, grumpy cat and Nyan (who isn’t even a real cat). One of our panelists even commented on a later post featuring a dog, that it’s nice to have a break from cat pictures.
Truth be told, we will never know for certain why this image was so popular. In my own personal opinion, as OnePoll’s online community manager I have come to realise that people take an interest in your post when it’s either humorous or potentially offensive. Also it was a Thursday and people were feeling tired and stressed out. The dog in the picture also reminds them of their own pet, which invokes a multitude of emotions. It’s relatable, both on a personal and professional level and who doesn’t love a photogenic dog! Turns out, from further investigation that it’s a famous dog, called Tusk. You can visit his Instagram and Twitter accounts. Bottom line though…everyone loves pictures of cute animals. It’s human nature and sometimes that’s all it takes.
Written by Jade Easton and Ruth Davison
Breakfast News: How Media Consumption Has Become Routine
Most mornings I’ve looked at my phone before I’ve even had a chance to open both eyes.
Swiping off my alarm, I’ll immediately raise the handset above my hideously scrunched face and, with one gunky eye half-open, allow the glare to bring me round to full consciousness.
First, I’ll deal with push notifications. Not thirty seconds awake and I’ve been pushed by my own technology. My bastard phone has the audacity to wake me up and then it bosses me around.
That’s how it is now, to get read, heard, noticed it takes a good old-fashioned holler in your face. Not a nice ‘here we are, how about a little read of this, in your own time of course’ but a loud, playground-style shove.
Following the alerts, usually BBC or Sky news updates, I’ll deal with emails. A scan of the work inbox is followed by the familiar barrage of living social deals, Metro’s news stories of the day, the Buzzfeed newsletter and, would you know it, Amazon have more stuff for me - I love stuff! Also Zizzi are still cooking food, Spotify have music and ASOS have a clothes sale.
Next, the mandatory Facebook check. First, it tells me I have memories (Facebook tells me what to remember now). Then I’ll browse the timeline because I may have missed a vital update in someone’s life in the seven hours since I last checked.
It’s only at this point that I’ll get out of bed and address the basic issues of hygiene (shower), nudity (clothes) and sustenance (cereal). But while shovelling heaps of Coco Pops (When ‘grown up’ cereals turn the milk chocolatey I’ll consider switching) I’ll be reading BuzzFeed. I’ll jump onto Vice and then back to Facebook probably ending up lost in an article a mate’s liked, posted or commented on.
The commute sees more consuming:
Road crossing. Red man. Loads of time, I’ll just look at my phone a bit quick.
Train platform - sure as hell won’t be making eye contact with anyone, phone out.
Carriage – I’ll grab a hard copy of the Metro- cover-to-cover scan.
Even when finally at the desk, I’ll still do a whistle-stop tour of the basic sites, a few news aggregators, a few football sites, another look at Facebook because I may have missed a vital update in someone’s life in the 46 minutes since I last checked.
Then I’ll try and do the work I’m paid to do in between my non-stop news consumption. But, as we all know, when we’re sat with access to the big everything machine that is the internet at our fingertips, we’re never far from a quick scan of a few sites, a sneaky minimized window behind the work, a few more push notifications from our attention-seeking smart-arsed phones.
The way we take in stories is changing and, as research shows, we read more, we read mobile and we’re pickier because of the volume available. Whether it’s at the desk, on the commute or in the toilet even, we’re editing our own constant stream of news and consuming in spaces we didn’t before. We’re watching more videos and curating our own news from what friends are posting, liking, moaning about.
As ever though, story is king and no matter how much something is pushed to a publication or an audience, knowing your content will set tongues wagging or have the strength to cut through the noise remains more crucial than ever.
Now, a quick look at Facebook, because I may have missed a vital update in someone’s life in the 22 minutes since I last checked.
Periscope and the Citizen Journalist
When future historians look into their time tablets, gazing back to the 21st century in a desperate act of escapism from their damp, Kevin Costner’s Waterworld existence, they will see an age of voyeurism.
Technological advancements coupled with the rise of social media have fostered a time where we are more connected than ever before. The internet has become a window through which we view the lives of others in a weird dance of hyperbole, humblebrags, envious trolling and outright lies.
It’s a rabbit hole that we tumble deeper into every day. First you could tap out a status update and a couple of tweets. Now you can supplement that with photography on Instagram and a video snippet (snappet?) on Snapchat. Spotify and Apple Music even have social elements so we can see exactly what you were listening to while you were hunting for the best angle for your bi-daily selfie. The escalation from simple text update to multimedia running commentary has been rapid.
The next step is live video. It’s likely that you first became aware of Twitter’s live-stream app Periscope in March, about the time they were battering their competition, Meerkat, into a fine, pink mist. The app allows you to record and stream video live and direct to your followers. Followers who subscribe to your updates are notified when you start a broadcast, while those who miss out have 24 hours from the end of the stream to view your recorded content. After that it’s gone for good.
Ignoring some of the broader activities that Periscope will find itself used for – boring life updates, social shaming, pranks – it could be an interesting tool from the perspective of the citizen journalist. Smartphones and other devices made high-quality video accessible to the masses years ago, but with Periscope the delay from shoot to broadcast is completely removed. No edit, no upload bar, just raw, live footage direct to your audience.
Basically, the chances of an unsolicited live video of your bum-crack ending up broadcast to a load of strangers on Twitter just went right up.
It’s yet another tool in the growing pool of resources open to the citizen reporter. Periscope has already been used to break the news before traditional channels get a look-in, and with more people turning to social media for their news the implementation of live video seems a logical step. For the opportunist with a big following on Twitter and a knack for being in the right place at the right time, Periscope could provide a platform to make a real impact.
Truffle Pig: Content Marketing Evolved
It’s a marketing triple entente. Advertising giant WPP, mega-bucks Millennial-magnet Snapchat and the MailOnline have joined forces to form a global digital content agency: Truffle Pig.
The announcement was made on board the swanky MailOnline Yacht during the Cannes Lions International Festival of Creativity, where John Steinberg (CEO, Daily Mail North America), Martin Sorrell (founder of WPP) and Evan Spiegel (co-founder of Snapchat) took a select audience through their new venture.
Here are the takeaways:
- Truffle Pig will focus on native advertising
- This means they will specialise in socially sharable stuff, namely video content, images, GIFs and infographics, as well as developing audiences on social media for brands
- There’s an emphasis on delivery. Initially the test grounds for content delivery will be the MailOnline, Elite Daily and Snapchat
- They’re going after Millennials in particular. Snapchat, with its established base of younger users, will play a key role in reaching their targeted demographic.
“It’s an evolution not a revolution”
WPP and the Daily Mail are the safe, solid foundations; established clients to give Truffle Pig a strong launch, expertise in advertising and news delivery and, in the case of the MailOnline, a deep understanding of creating shareable, compulsive content (let’s face it, we’ve all fallen prey to the sidebar of shame).
Steinberg describes Truffle Pig as “an evolution not a revolution,” an incremental improvement in how content agencies should operate. Having advertiser, content creator and distributor working together as one will surely refine the blueprint on how digital agencies work internally. But the exciting side of things, the delivery of the content, is where Snapchat has the potential to make a real impact.
Earlier this year Snapchat became an advertising platform for brands. If you have the app downloaded and check your snaps now, chances are you will have a branded snap waiting for your long-press. Accepting branded content was a major step in monetising the platform. Truffle Pig represents the next stage, adding news content and opening up the service to even more brands.
And it won’t just be the way content agencies work undergoing a process of evolution. If Spiegel gets his way the Snapchat platform will continue to evolve to suit its new business purposes. Particular emphasis has been placed upon use of “the vertical format” aka. vertical video. This is full-screen video viewed on smartphones and devices. The team at Snapchat are already devising ways to maximise this screen real estate, including the ability to host multiple video feeds on the same screen at the same time.
Increasingly news is being placed in the hands of the consumer. We have become more discerning about the content we consume. The news we choose is curated to our interests and viewed on the platforms we prefer. Facebook has implemented native advertising for years and has an integrated news project in the works, Apple is planning to launch its own news curation product, and now Snapchat has been recognised for its potential to place content.While video is having its day in the sun Snapchat is poised to be an important format for audience/newsroom collaboration. You need only look at the events in Charleston last week to see the potential of Snapchat in frontline reporting, an aspect that will undoubtedly feed into their work with WPP and the MailOnline in the future.
Apple's Swift response to Taylor provides mutually beneficial PR
Yesterday, in an unexpected turn of events, Apple caved after receiving a bold request relating to its new franchise, Apple music. The most successful and valuable company on the planet submitted to an open letter from a 25 year old ex-country singer from Reading, Pennsylvania. But Taylor Swift isn’t any 25 year old. With over 100 million followers on social media, a back catalogue of annoyingly catchy tunes and millions of YouTube views, Taylor Swift had the power to go head to head with the $700 billion company with the support of other artists.
Swift’s open letter on Tumblr requested that Apple do a U-turn on their decision to not provide artists with any royalties from the first three months of the new Apple Music streaming service. Apple responded via social media within a matter of hours agreeing with Swifts stance and undergoing a complete U-turn on their original trial period policy.
Three things strike me about this story. First how quickly Apple responded; second that they gave into the request, and third how much decent exposure (sorry to steal 72Point's marketing slogan here) this has given both parties involved.
Firstly, let’s look at the speed of the response. I truly believe this is the key to what has ultimately led to such good public relations for both Swift and Apple. The rapidity of the response shows a total commitment from Apple to get things right and to emphasise the fact they want to be on the side of the artists from day one. It’s a shame they didn’t make this decision initially, but I don’t think going from bad cop to good cop has harmed their latest venture. In fact I think it’s done them every bit of good.
Perhaps the response was quick because Apple was already expecting it. Also, there’s a case to be made that Swift’s record label (Big Machine Records) may have been a driving force, as contractually, record labels generally have at least some power over what artists can do. The cynical side of me thinks that this publicised agreement could have been a pre-planned way for Apple to publicise Apple music, especially because Swift has previously indicated that she’s not keen on streaming, making her the perfect candidate to make this story viral.
Similarly with Swift, had this episode drawn out over a few weeks, we may have forgotten all about the fact it was her that complained in the first place (further promoting the idea that it's one big PR stunt). However, the pixels on news sites had only just loaded onto our iPads and iPhones with the news that Swift had taken Apple on,when almost immediately, Apple had backed down. Swift went from being a manufactured pop star to a guardian of the music industry in a matter of hours, with her partner Calvin Harris and other artists showing their support across social media.
Secondly, Apple backed down without any sign of a struggle. Apple are famous for holding firm with their commercial decisions, especially in the early days of digital music, as they were offering music artists a new way to sell their music to millions of people across the world. Apple created a digital space that artists weren’t ready for. The late Steve Jobs knew this and didn’t buckle for requests to increase the cost per song on iTunes.
Fast forward to 2015 and here we have a music streaming market that is competitive, established, and where artists are starting to flex their muscle to protect themselves financially. Apple is new to the game, and they appear to understand just how important it is to come across fair and on the artist’s side. So whereas in the early days Jobs could put his foot down and that was that, now it’s the turn of the artist to regain some power within the changing face of the music industry.
Lastly, let's discuss image. After all as we’re a PR company so we should probably talk about PR. Apple historically has sold products, with the obvious exception of music or films on iTunes. Because of that, they can control our experience and attitudes towards those products. In the music streaming business, this is the first true service that Apple will be proving to millions of people. We’ll be paying a monthly subscription in return for music and an experience with Connect and Beats 1.
Apple knows that it's vital that they start Apple Music with the right footing. The saying “you only get one chance to make a first impression” really rings true here. Apple knew this was their chance to project a positive, collaborative, respectful and caring image onto Apple Music. They grabbed it with both hands. Sometimes in business you can under promise and over deliver. Apple hasn’t over delivered here, but they have certainly projected an image of being understanding and on the artist’s sides.
As for Taylor Swift, we can’t underestimate how huge the impact of this coverage has made to her current image and her future career within the music industry. Not only her image towards fans and the general music loving public, but her music peers and other influential figures within the industry. The biggest news story I’ve seen to date on Taylor Swift was her dating Harry Styles (among others), so I find it noteworthy that she is now achieving column inches by taking on (and beating) the most valuable company in the world.
Swift put her neck (and possibly reputation) on the line to go head-to-head with Apple. Particularly risky bearing in mind how stubborn Apple can be when meeting opposition over their business decisions.
However, she has come out on top and many in the industry are calling her a shrewd businesswoman after this episode. Already recently named in the Forbes power women list, I’m sure she’ll be moving up the charts in more ways than one after this victory.
Apple and Facebook lock horns; But are they saying the same thing?
The 72Point report on media consumption released last week concluded with one sweeping statement: Forget Citizen Journalism; Generation Editor is the next big thing.
And, as if by magic, tech giant Apple has put the proof in the pudding by launching a news app that puts the distribution of news directly into the hands of the consumer.
Yesterday at the Worldwide Developers Conference Apple announced the release of Apple News, a Flipboard-esque curator of news, in its iOS 9 rollout. The launch follows Facebook Instant Articles, which speeds the process of loading news articles on the social network and is tipped to transform the way users consume news.
Apple News is set to work in a similar way. Like Instant Articles it will include articles specifically built for the app, but it can also pull in content from elsewhere on the internet. Susan Prescott, vice president of product marketing, told delegates at the conference that the app will segment the latest stories, articles and posts into over a million topics in order to put the consumer in charge.
Like the streaming platform Spotify, which is entirely predicated on preference, readers will be able to follow all their favourite news sources as well as using search to discover new sources. Effectively, this makes consumers agents in the media cycle, choosing who to follow based on the content they’re most keen on receiving.
It is a shift that is already grounded on social media. According to the Generation Editor report, almost a quarter of people say they have friends or follow people who they regard as authorities for news and almost one in five (19 per cent) say they trust their friends to source news. The average time we wait before unfollowing or unfriending a news source we no longer find useful is 22.3 days, which underscores how we have evolved to minimise the amount of superfluous content heading our way.
Device preference is also an increasingly focal topic. A massive 95 per cent of people now consume media on multiple devices, with smartphones (62 per cent) the most popular device, followed by laptops (57 per cent), tablets (39 per cent) and desktops (33 per cent). Apple’s news app includes a new “news format” that caters to our desire for multi-platform content by allowing for custom fonts, multi-touch gestures and layouts that scale from phones to tablets.
Whether Facebook and Apple’s new apps will take off is still to be seen, Apple is months away from having a final product which means the consumer experience is still being developed. But the move signifies a big shift in distribution from individual publishers to apps that offer a blend of their content tailored to consumer preference.
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