How Iceland turned a £500k marketing fail into a significant social media win
Turning a Marketing Fail Into a Win
Last week Iceland were hit with a festive marketing set back that would throw shivers down the spine of every CMO in the country. After shelling out half a million pounds on a glossy Christmas ad Clearcast ruled that they would not be allowed to show it on television because it breached political rules in the official code of practice, and just like that, the rug had been pulled from under their feet.
The context behind the ruling was thus. Iceland had used an animated film produced alongside Greenpeace to create a campaign about the use of palm oil in common supermarket products, which is responsible for vast swathes of deforestation across the world. The high street chain had announced earlier this year that it would become the first supermarket to remove palm oil from all its own brand products, and with a sprinkle of Christmas good will, they had hoped to build some positive brand sentiment ahead of one of the busiest shopping periods of the year.
But regardless of how well-intentioned their motives appeared to be, they hadn’t foreseen that the political message behind their ad might put the stoppers on it going out altogether. With a significant sum of money already on the line they were left hoping for a Miracle on 34th Street to save their bacon before the big day, and it was delivered, courtesy of a marketing channel powered by the people; social media.
As soon as Clearcast made their announcement, Iceland went on the attack by launching the taboo commercial on their social channels. “This is the advert they don’t want you to see”, was the undertone, and just like that people across the world had been galvanised by a campaign that had shunned the norm in every sense of the word in a bid to be brave and bold in support of a worthy cause.
Within days it had become a viral sensation. Three million people headed to YouTube to watch the ad, while 12 million people watched the video on their Facebook channel and Twitter posts garnered hundreds of thousands of retweets and likes. The Guardian’s Media Editor Jim Waterson congratulated the supermarket on producing the “most successful banned advert in years”, as celebrities such as James Cordon, Ricky Gervais and Bill Bailey all threw their weight behind getting the message out.
After spending £500,000 to make the (initially) doomed advert, yesterday a petition launched on Change.org to get the ad reinstated reached 500,000 signatures, and it has arguably performed better thanks to the initial snub than it would have done without it. Of course there will be claims that they knew it would turn out that way all along, but even so, it goes to show that being bold in today’s market and backing ideas you are confident in is a sure fire way to win people over, regardless of what the authorities think.
How to combat an “intensely annoying trend” in consumer PR
Journalists have sparked a social media revolt this week over the growing PR trend of asking for hyperlinks in news copy.
With the worlds of SEO and PR increasingly intersecting the media are now frequently targeted as a means of fulfilling important search KPIs.
If “single-use” is the word of the year for 2018, “would you mind adding a link in that” will surely be coined the PR term that has become the most ubiquitous in offices across the country.
But although it is often perceived as being an “intensely annoying trend” by journalists, it really needn’t be if media relations bods were doing their jobs correctly.
Adding value
Links in PR content should be a value-add addition and not something we should just expect to get on top of a citation.
As The Times’ correspondent Deirdre Hipwell wrote in her Twitter rant, it should be enough that the company is mentioned “without trying to wangle free advertising too”. But if the link went through to additional content that is complementary to the story, then it becomes an entirely different proposition altogether.
A recent PR Moment seminar on SEO in the PR market offered some useful insights on how that might be achieved. One campaign by Stavely Head used an intriguing visualisation of data to get journalists to link through, and another provided a tool that complemented the story as a means of obtaining extra SEO juice.
Utilising content
And I could go on.
Visualisations of survey data, quizzes, interactive infographics and data sets all offer viable reasons for journalists to add links into their copy because they add value and complement the story, rather than abuse it as an ill-fated sales ploy.
Very few journalists these days will be happy to simply link to a dot com from a citation, so these offer the ‘something else’ that spin a simple PR win into the double whammy PR and SEO gain that we all so crave.
And if the link isn’t forthcoming then remember that a citation still carries significant Google juice on a relevant or high-authority site, as do no-follow links, so you should also consider whether it is worth pestering journalists and potentially jeopardising future projects when you can count the mere mention as a big bonus.
For further advice on the matter, read our five tips for securing follow links here.
GDPR inbox avalanche
Sun Consumer Writer Jane Hamilton on why the avalanche of GDPR emails is nothing compared to a journalists' average day...
BURIED under an avalanche of GDPR emails? How many do you reckon you’ve received? 100? 250? More than 500? Well that’s fewer than an average morning’s in-box worth for a national news journalist.
The forthcoming data-rules change has unleashed a deluge of emails on ordinary Brits causing ‘in-box rage’ and mass deletions - but this is something us journalists deal with every single day.
While the emailed press release remains a useful tool in the PR armoury, public relations firms are always stunned - and a little shocked - when I reveal just how many we journalists actually receive.
As a national hack writing on issues covering consumer to careers and parenting to property, my ‘beat’ sees from 400 to over 1,000 releases drop in relentlessly each day. And on a ‘calendar occasion’ such as Black Friday or a Bank Holiday, this escalates to an out of control level, topping the 2,000 mark.
When you consider an eight-hour working day contains just 480 minutes, you don’t have to be a maths whiz to work out there’s no time to read them all.
And don’t get me started on follow-up calls - I really don’t need 1,000 of those a day.
Instead - and in common with almost every other journalist I know - we skim, select ones from our key contacts, or seek out the top-line tales which look like they will work.
It hasn’t always been this way. Even five years ago, in-boxes were manageable; we had time to spend with key contacts and agencies, and were able to spend more time crafting exclusives.
But staff cutbacks and the demand for rolling online content means every journo now needs to pen more stories in less time. And interestingly, fewer hacks has meant more PRs - and more releases - as ex-wordsmiths swap careers and head to the darkside.
Recent figures revealed since 2013, the number of PRs has risen by 50 per cent, while the number of journalists has fallen by nine per cent. This trend will only continue, so how can we manage it so it works for both sides?
Firstly, however grumpy a journo is, most of us do need - and even rely - on PRs. A good PR who understands your readers and your ‘patch’ is a very valued contact. Aim to be that PR who we will answer the phone to.
Secondly, a release has got to be what the publication wants - not what the client wants. It has to be a ‘new news’ story to entertain and inform a readership or viewer.
Thirdly, If the client wants it a certain way and won’t bend, remember YOU are the expert. If the client could do it himself, he would and save paying you. He can’t, so work on him until he takes your advice. Client won’t budge? Then he needs an advert, not PR.
Fourthly, craft it like a news story. Help me out and give me the ‘who, what, why, where and when’ it the top paragraph. Don’t give me the client’s company mission statement.
Finally, you may have the best release in the world, but if it gets missed, it won’t get in. With in-boxes clogged, sadly it does happen. Targeting and delivery is everything, so aim to build a relationship with your key journos so we open whatever you send. Or use a purpose-built delivery agency like 72Point who guarantee to get your story under the nose of news editors.
I hope this has helped and I’m happy to chat further with you if you’d like to talk more. Just put in the email subject line that it’s an important one for me to read!
Trust, Transparency and Traditional Media
Why these are the top takeaways for brands right now
Although the advent of digital news was supposed to – and to some extent has – heralded an end to the finite number of pages that once restricted the profession, it has also given birth to new challenges as brands go in search of meaningful metrics in a landscape where the demand for column inches has seldom been so great.
Last month a new readership measurement standard for the news publishing industry was launched to give a single, “de-duplicated” view across all platforms to publishers and advertisers.
Compared to the NRS, which is a print-focused survey with digital figures taken in addition, Pamco offers a breakdown by platform across print, phone (mobile), tablet and desktop, giving a “total brand reach” that is more robust than the measurements used to date which are subject to generous interpretation and easily corrupted by cookies and bots.
As NMA chairman David Dinsmore said, the measurement keeps news brands in “top position when it comes to transparency” in an age when the measurement of some media is “highly questionable”.
The results of the survey will make for daunting reading for some, because at their heart they show a renewed reliance from consumers on traditional publishers. The Sun was revealed to be the most read news brand in the UK, followed by the Daily Mail and Daily Mirror, all of which boast more than 25 million monthly readers.
It means that an increasing number of brands will consider the success of a campaign based on its ability to make a splash in the national press, but with a tsunami of content blocking the way a splash can easily become a drip if due care isn’t taken, which can be a hard pill to swallow after countless hours of creative work and client liaisons.
Which is why we include national media exposure as a guarantee with all our packages at 72Point. Thanks to our heritage as part of the SWNS Media Group and our ability to work content so that it has mainstream media appeal we have an unrivalled money-back pledge on our projects, which is underpinned by our confidence in our creative.
We are compelled by design to put integrity at the heart of everything we do, as our content is used by the vast majority of national publications, making up for a significant percentage of “front of the book” stories. We don’t publish overtly branded stories and have to pass rigorous controls carried out by news editors to get the story filed, and the media trust us as a result.
But we would be nothing if it was not for the ingenuity of the team to deliver content that works across publications and across channels. 72Point is made up of top flight media experts and PR professionals who make up an enviable hub of creativity. We have former print news editors, a current online news editor and a range of ex-media talent that ensures we deliver projects that are stitched up from both sides, with the best creative being delivered with unrivalled access to the media.
It’s a combination that couldn’t be more apt in today’s media environment. According to this year’s State of the Media survey by Cision, which polled 1,355 journalists from across six countries on their perceptions of the media and communications industries, journalists rely on public relations partners now more than ever, with the traditional press release being the most trusted piece of content.
In an age where budgets are thin and brands are increasingly being relied on to fund content generation, the results are hardly surprising. Out of all the issues the industry is facing, 28 per cent of the journalists surveyed said staffing and resources were the biggest challenges in the industry over the last 12 months.
But before we start popping the champagne corks it is worth considering what this actually means for the PR industry. For a start, this isn’t a call to start bombarding hacks with every piece of ill-conceived content you can get your hands on. It doesn’t mean we should pick up the phone every two minutes and busy the already chaotic desks with more queries. Rather, we should pick out the warnings in this report to unveil where we can really make a difference, and at the top of the list for journalists is sending stories with a “clearly stated news hook” and content that’s “accurate, newsworthy and can be used to enhance their coverage”.
As a result of renewed scrutiny of the sea of content that surrounds us - successful PR needs a more robust benchmark. The smoke and mirrors of digital reach is no longer giving brands the ROI they need. Trusted content in trusted media outlets is what's important now as brands demand more transparency with their campaigns. This is our USP, and it is why, increasingly, 72Point is been seen as a direct line to the news desk.
Journalists need reliable public relations partners now more than ever
“If there’s one thing PR professionals can do to help journalists do their jobs better, it’s ensure that any press releases they do send out have a clearly stated news hook”.
That’s the findings from this year’s State of the Media survey by Cision which polled 1,355 journalists from across six countries on their perceptions of the media and communications industries.
The study found that journalists rely on public relations partners now more than ever, with the traditional press release being the most trusted piece of content.
Seven in ten hacks said their relationships with PR professionals remained as important as ever, while 20 per cent said they are more valuable.
In an age where budgets are thin and brands are increasingly being relied on to fund content generation, the results are hardly surprising.
Out of all the issues the industry is facing, 28 per cent of the journalists surveyed said staffing and resources were the biggest challenges in the industry over the last 12 months.
Social networks and search engines bypassing traditional media came a close second at 25 per cent.
Fake news, blurred lines between editorial and advertising and issues around freedom of the press rounded out the list of challenges.
So good news all around for the PR industry, which seems to be going from strength to strength over the past few years.
But it would do us no good to rest on our laurels.
Hidden amongst the upbeat news on the PR industry are several warnings about a decline in standards.
As the opening paragraph suggests, diluting the news hook in favour of a more brand-driven topline seems to be one of them.
It is a common gripe that we contend with at 72Point.
As part of the UK’s biggest independent news agency our editors are among the most ruthless in the business when it comes to getting sign-off on news copy, and if the news hook isn’t compelling, the story doesn’t get filed.
It is a blessing in disguise in an age where news desks are getting bombarded with press releases on a daily basis. With former editors and journalists working in-house it allows us to overcome the first hurdle of ‘pitching in’ before the story goes out, which is why all our stories come with a guarantee of coverage.
As the Cision report notes, most journalists are happy to work with public relations professionals, “provided they’re receiving information that’s accurate, newsworthy and can be used to enhance their coverage”.
In a nutshell, that is our USP.
We provide stories that are properly researched, current and have a strong news hook that will start national conversations.
According to the data, 22 per cent of journalists said original research on trends was important to them, with 45 per cent saying they want more press releases with a clearly stated news hook.
Another 27 per cent said PR professionals should have data and expert sources ready to go when reporters need them, with authors concluding that: “No matter what happens in the industry, eye-catching, fact-based storytelling is still paramount”.
They said: “The PR professionals who can help reporters and editors with their work — by providing accurate, information-rich press releases and by giving journalists access to sources — will be the ones who will enjoy the greatest success”.
Our 5,269 pieces of online coverage last year suggests that is precisely what we are doing at 72Point.
How to Capitalise on Influencer Marketing
In 2017 it was recorded that there was an 325 per cent increase in influencer marketing searches on Google. With Kylie Jenner being capable of wiping off $1.3 billion off of Snapchat’s value in one Tweet and the mass outrage brought about by Youtube star’s Logan Paul’s visit to Japan, it is clear influencers are as important as they have ever been. However, with that in mind, there is a right and wrong way to use influencers for brand purposes. This is especially true where Jenner was also responsible for the complete social media catastrophe in Pepsi’s controversial advert last year. Here’s our tips on how your brand can safely use social media stars to elevate and gain coverage.
Tips
1) The Bot Problem
A recent survey from the University of Southern California and Indiana University found that up to 15 per cent of all Twitter accounts were not even real people but bots. Significantly, this means that up to 50 million accounts are fake. It also doesn’t ignore the fact that many wannabe influencers are buying these bots to make themselves look more credible. This is relevant as it could mean that by using these influencers, you could be conveying a strong message to a very small audience which is not just a waste of time but also money.
2) Focusing on the Right Demographic
More followers may equate to potentially more eyes on your brand but it doesn’t necessarily guarantee success if the brand’s message can’t accurately be conveyed by that influencer. At 72Point we focus on listening attentively to customer needs as brand message is the biggest priority in any campaign we produce. This is exemplified by our recent campaign for Cineworld which used The Mash Report’s Rachel Parris to highlight “what makes the perfect film.” The success garnered a staggering 148 pieces of coverage in print and online media, with coverage in the Metro and The Sun. Consequently, the message was authentic and combined an influencer who had an engaged following with a brand they loved. This unsurprisingly resulted in a natural relationship that worked very well. Therefore, the focus should be on having a partnership with an influencer who has followers in the right demographic who are actually listening and will be interested in the brand’s message.
3) Consistency
Staying true to your values is an unheralded value that is dismissed more often than not. However, in the increasingly scrutinized world of social media it can come back to haunt you in the worst ways. This was best shown with Zoella’s old Tweets resurfacing. By using influencers you have to be very careful in picking consistent individuals who you are confident can deliver. The core of 72Point also focuses on consistently providing good results that don’t devalue a brand in circumstances that may result in negative coverage later on. Ultimately, this can only be rectified by strong research for brands to find the right people for the job.
4) Measurement
Without the right tools it is difficult to evaluate how successful a campaign has been, which is why a large proportion of the job in conjunction with influencers is convincing them that we can deliver on our promises. The Digital Team at 72Point focuses a large proportion of their time measuring different metrics and keeping up to date with trends to stay on track in the ever-advancing digital landscape. Overwhelmingly, it means our content matches up well with how much extra coverage an influencer can provide to strengthen a brand to the next level.
Conclusion
As a PR firm we are always looking to capitalise on the next big trends but before doing so it’s always important to step back and get the fundamentals of conveying the right message to the right audience. The marketing and PR world is always adapting but with these tips it could provide an effective solution to help steer your brand in the right direction.
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Why PR Needs To Be A Valuable Part of Your 2018 Marketing Strategy
The beauty of PR as a 21st century marketing tool is that it has evolved into an all-encompassing method of communication. Few, if any, comms methods in a modern marketer’s tool kit could claim to meet SEO, social media and brand exposure KPIs in one fell swoop, but thanks to the nature of the digital market that is precisely what PR can achieve.
In an age where content is king, creating stories and empowering storytellers has given brands oxygen on the web to stand out where others get swallowed up. Little surprise, therefore, that 77 per
cent of exhibitors at this year’s Prolific North Live carried out PR campaigns in 2017 and 92 per cent look to do it in 2018 as well.
But there are objections to utilising PR tactics among the marketing community, namely because confusion exists over how to implement a successful PR plan.
And who can blame them? The market today is extremely crowded, which means the ability to stand out is becoming increasingly difficult. PR can return a bounty of positive business benefits, but only if campaigns are orchestrated successfully, which returns me to my initial point.The art of PR is about creating stories and empowering storytellers. Whether it be journalists, bloggers, vloggers or social media influencers, having a good story at the heart of your campaign is key to its success, and so a PR plan should always start with idea generation and stress testing.
Although journalists and other media professionals aren’t always on hand to judge a story before it has been created, plenty of agencies do have current or former hacks on their books, so seek them out and run your ideas by them before you get underway. After all, overcoming the first hurdle early on will ensure you don’t run into any bumps further down the line. Then, make sure you develop the campaign with a holistic approach across all platforms and channels. Ask whether there is a natural linking structure to satisfy SEO objectives, whether the content is optimised for online media and social media and that it is sharable.
Crucially, make sure you have an effective means of distributing the story beyond your established circles by assessing how to make a big splash in the media and ways in which to infiltrate social media audiences that aren’t currently in touch with your brand. With over nine in ten companies set to roll out PR campaigns this year, the reality is that PR is not something you can afford not to do.
72Point secures media exposure for your brand across digital and traditional media. We create, distribute, and land PR and branded news stories in massmedia publications including Daily Mail, The Mirror, The Sun, Daily Telegraph and Metro as well as mass-readership news sites such as The Independent and UNILAD. Content. Covered.
This blog was written as part of 72Point’s presentation at Prolific North Live 2018 as part of their Digital Keynote Theatre – click here to view video highlights from the event
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2018: The PR Trends that you need to monitor
Jack Granard looks ahead to the trends you need to monitor in 2018. See the first of this two-part feature on the digital media predictions of 2017 that you should have followed here.
2017 oversaw the continued evolution of what it is to be a PR professional, as it became more influenced by digital elements, social media and marketing.
Importantly, as content became more visual, it superseded the tried tested methods, such as traditional press releases, whilst also bringing about the rise in the use of video, influencer and infographic content. This article will highlight the upcoming trends that need to be monitored in 2018 and how it can be incorporated by your company.
The Future Role of PR: The Statistics
The advancement of the PR role is indicative of the importance of reacting quickly to the latest PR trends so as not to be left behind.
A 2017 USC Annenberg Global Communications study which interviewed 875 PR executives and 101 marketers from around the world found that digital storytelling is the biggest future PR trend with 88% citing it as important. Moreover, social listening ranked second (82%) followed by social purpose (71%) and Big Data (70%).
In terms of skills for future growth, strategic planning with 89% was voted as the most important, followed by written communications (86%), social media (84%), multimedia content development (82%), and verbal communications (80%).
87% of professionals believe the term “public relations” will not describe the work they do in five years, which exemplifies the initial point about being reactive. This is given further strength, where 60% of marketing executives believe PR and marketing will become dramatically more aligned in the near future.
Ultimately, these figures suggest the importance of being a well-rounded PR executive. It is essential to keep on adapting, otherwise the PR professional today could become extinct in as soon as 5 years.
Dark Social Media
Data coverage and tracking in the PR industry has become a fundamental element of presentation and success for clients, in identifying social influence and monitoring performance. However, what is impossible to track is dark social, which is defined as the communication through private messaging platforms, such as, text, email, Whatsapp, Messenger and Skype. The importance of tracking this is accentuated by the likes of Forbes.
Bearing any privacy concerns, the main interests in measuring this is emphasised by the notion that increasingly we are more likely to share a link via dark social than on your Facebook profile. Consequently, PR firms are incapable of measuring this and are left confused as to where the rise in traffic to websites stems from. Significantly, standard web analytics are incapable of measuring this and key insights are lost.
Therefore, to start measuring dark social, one method could be to really emphasise the social sharing buttons on your site, whilst making sure all buttons have trackable links. Alternatively, if your direct track URLs are too long, it will be more unlikely to have been typed in their browser.
Overall, with this being a recent hot point, it is notable to keep your eyes peeled for new developments.
Artificial Intelligence
As stated throughout, data measurement has been very important to the PR role and AI has the potential to extend this further, through being utilised for basic research and media monitoring.
By utilising data scientists to predict future trends and investing in artificial intelligence to also combat this, it could pave the way for workload to be reduced for PR companies and to predict when and what businesses need to change. However, one topic that has been heavily discussed is the usage of intelligent chatbots. These bots powered by artificial intelligence could evolve the way customer communication is utilised and may also be used to create a new fun concept to promote a brand. Further weight is given, as it was highlighted by Business Insider as “the biggest thing since the iPhone.”
Speech Recognition Technology
Whether you have seen the parody videos or you have utilised the technology in Amazon Echo, Apple Siri or Google Home, it is largely agreeable that it has been a strong talking point recently.
Speech recognition built into modern devices is quick, accurate and definitely the future. With the possibility of it being used more frequently it could bring about a process where ads and SEO are not relevant. This has been heavily advocated by Steve Waddington (Social Media Director at Ketchum) who believes it will “create another wave of internet disintermediation.”
With rising incomes and interest in becoming more technological, firms should try to incorporate this technology into their campaigns and find new ways to be different.
Personal Brand Reputation and Social Ethics
Is it obvious? Yes.
Does, more need to be done? Yes.
Social media has brought about exposure in new ways, putting us all under scrutiny. However, this is also a positive thing as it allows the opportunity for engagement with all these individuals through social media to gauge what this company is like. Previously, executives would target features in broadsheet papers but now optimising social networks is essential to harbouring not just brand reputation but a personal relationship with the consumer.
72Point has effectively created a space to combat this and has evolved through its recent brand revamp to better understand our organisation, our consumers and our goals. Now with increasing competition and shorter attention spans, only specialised websites who understand how to communicate effectively with all these new tools can succeed.
The PR industry is only likely to become more ethically focused with the Public Relations Communication Association’s (PRCA) expulsion of Bell Pottinger being a major point in 2017. Therefore, more awareness and positive messaging needs to be shown to restore trust.
Conclusion
This year will involve more competition and more technologies to use than ever before. At 72Point, we attempt to stay one step ahead and monitor these trends carefully. The PR world is a jungle and it has been shown to be ruthless in the past year. Therefore, more personal and genuine campaigns need to be implemented this year before it is too late.
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2017: The Digital Media Trends that you should have followed
In the first of a two part series, Jack Granard looks back at the digital media predictions of 2017 that you should have followed.
A year can seem like a long time in the media business these days.
Just last week, Facebook announced changes to its algorithm that effectively turns the industry on its head, with many publishers and comms agencies forced to reverse well-worn practices to ensure they don’t get slapped by the updates.
But as the common saying goes, those who do not learn from their history are doomed to repeat it, and with that in mind, we take a look back at the PR trends that caught our eye in 2017.
1) The Fake News Blues: The Focus on Personal and More Reliable Content
Unless you’ve been living under a rock you will be aware of how often the term “fake news” has been used this year. In fact, so worn has the phrase become that it was officially crowned the ‘Word of the Year’ by Collins Dictionary. Even Theresa May weighed in, announcing a whole unit to combat the rise and spread of the media's phony phenomenon.
In 2017 we saw PR take on the role of becoming a more reliable source for media outlets. Rising scepticism amongst consumers and greater diligence required from journalists as a consequence of “fake news” acted as a catalyst for a renewed focus on reputation management from content production to the individuals involved in its creation.
Ultimately, this gave rise to third-party research being essential to the success of pitches. At 72Point we utilise the partnership with our market research arm at OnePoll and with our brands’ own studies when compiling stories to ensure they meet exceptionally high standards.
2) Social media domination: Video and Live In the Moment Content
A common theme of my commute to work involves reading up on the news or if I am in need of a laugh, watching the latest viral video on my phone. Whether you agree with it being a good thing or not, you can’t disagree that society has become addicted to their mobile phones. Furthermore, at a breakneck pace we have become more interested in visual and video content as a subsequent result of our social media use. As early as 2013, it was found that the average person watches 32 videos per month, and interestingly, there’s a 74 percent increase in understanding when someone watches a video. Subsequently, our 2017 objective was to increase our video content production and utilise our talented design team to create more infographics and animations for customers. The importance of having an early lead on this is strengthened by the 2017 report from Cisco which predicted that 75% of the world’s mobile traffic will be video by 2020.
Now, with Facebook live, Periscope, Youtube Live, Instagram and Twitch exploding in interest, 2017 highlighted the applicability of creating content that could gain immediate responses.
3) The Traditional Media Press Release Is Dead
The old method of writing press releases for the media has been overtaken by posting on a website in conjunction with emails and Tweets to customers and journalists. This more direct focus has streamlined the process and has created a faster turn-around. Significantly, 2017 marked for most firms the reduced significance of press releases with media channels concentrating on becoming more visual and creative. A good example of this is Manchester United’s recent announcement of new signing Alexis Sanchez which was utilised by a cinematic Twitter video.
4) Evolution of the PR role
The PR individual of past would struggle to adapt to today’s requirements. Previous demands focused on being capable or understanding the processes of writing content, event planning and maintaining relationships.
However, success is now dependant on having these things on top of a broader skill set applicable to a digital focus whilst utilising social media, content marketing and content strategy. The rapid shift in PR becoming more data driven in every process has resulted in greater pressure to respond to real time events by reacting with the correct responses to PR trends from days to now minutes. Data collation and the utilisation of the correct software to gain results has long been implemented by 72Point to highlight the success of a campaign and where improvements can be made for the future.
5) The rise of the influencer
Long gone are the traditional use of media relations, 2017 marked the year of the social media influencer. This is supported as a recent survey highlighted that youngsters would rather aspire to be social media superstars than musicians or actors.
Subsequently, media relations have advanced from merely pitching media to actively working with these individuals who are more accessible and willing to work in all forms of social media. It has directly linked PR to marketing and has influenced the methods of earning media to just paying for it.
Conclusion
Whether you had kept abreast of these new developments in 2017 or not it would hold you in good stead to follow these principles for the future. PR has dramatically changed in the past year and is constantly evolving to new pressures and technologies. At 72 Point we constantly monitor these developments and attempt to adapt to stay on course as a market leader.
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The future of digital media is in the North - here's why
The future of digital media is in the North - here's why
In what is being dubbed a “digital migration” in the industry, many media organisations that once housed their digital functions in London are migrating to the North of the country.
Although the shift can be attributed to a number of factors, early signs that London has been caught napping while the digital revolution took hold are certainly there.
According to one recruitment consultant there has been a significant increase in the demand for experienced digital professionals throughout the north, with Leeds a particular hotbed for such talent over the years.
Here's how the north positioned itself as the chief beneficiary of a digital migration.
The Past
There once was a time when London had a monopoly over the media industry. In fact, so concentrated was the media landscape that in 2003 the government was forced to intervene with the Communications Act, which required a proportion of programmes by the UK’s main broadcasters be made outside the M25. This acted as a catalyst for big media moving to the north.
The Present
Fast forward to today and the news on the media front is that Salford outranked both London and Manchester to become the UK’s top city for starting a new business in 2017. Sunderland also laid claim to the most new tech businesses in the UK, with the turnover of digital tech businesses in the city growing by 101 per cent between 2011 and 2015.
This is even further exemplified by the fact that nearly 70 per cent of total UK digital tech investment was in regional clusters beyond London, with Edinburgh (£159 million), Manchester (£78 million) and Sheffield (£61 million) among the notable recipients.
Significantly, digital employment in Sheffield and South Yorkshire stands at over 21,000 and digital firms in the region boast one of the highest growth rates of any cluster in the UK, with turnover increasing at 47 per cent.
In Birmingham, there are already an estimated 50,000 creative workers in the city area, and more than 5,800 companies. Little wonder, therefore, that Birmingham successfully lobbied to gain more investment from the BBC in the same vein as Salford by pitching itself as "young, diverse and digital".
The Future
The impact of Media City’s introduction to the wider region and the rate of growth should not be understated, as thousands of start-ups now rub shoulders with the likes of the BBC and Channel 4, who headquarter in the city.
It would appear the only way is up for the region. In 2016 a £1 billion plan to double the size of MediaCityUK was given the green light. Moreover, according to a study by DueDil, if Salford maintains its startup growth rate, the city could be on course to produce 5,286 new businesses this year alone, a huge increase of 2,436 from the previous year.
According to Stuart Clarke, who headed up the Leeds Digital Festival in June 2016, Leeds has the potential to become ‘digital capital of Europe.’ Thanks in part to the rising costs of running a business in London an increasing amount of start-ups are heading to Yorkshire to capitalise on its burgeoning digital sector. The Leeds University backed SPARK programme supports student entrepreneurs, while Futurelabs, Duke Studios, Leeds Beckett Digital Hub and ODI Leeds provide space and networking opportunities. A £3.7 million grant from Leeds City Council will be divided between innovative tech projects, and Creative England backed Gameslab Leeds will continue to support games studios in the area.
The North East is also in the process of handing the keys to the region over to tech-savvy Millennials. The IPPR “State of the North” report pointed to the opportunities afforded by the creative and tech sectors in the region that will necessitate more digital skills. Sunderland now has the highest rate of digital tech business startups in the country, while Newcastle and Middlesbrough both have higher birth rates than the national average – with a hotbed of IT and digital talent and creativity there to welcome firms who take a punt on the country’s chilly North East.
In Birmingham, the digital scene is thriving with the youthfulness and diversity of its workforce, as Under 25s make up 40 per cent of the population, making it among the youngest cities in Europe with an increasing supply of talent for media firms operating in the digital space.
Conclusion
With the secret now out, it will be interesting to see how aggressive this migration is set to be. Although London is undoubtedly important to the Digital Media sector, it seems like the tide has turned to the North with only greater growth expected in 2018.
72Point's Jack Peat will be leading Prolific North Live’s Digital Keynote Theatre on 28th February and 1st March, for more details, see https://live.prolificnorth.co.uk/.